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Hosting terms

These are the hosting terms (“terms”) of Delitech I.T. Solutions (“we, us, our”).

By signing up for and/or using our e-mail and/or hosting services (“services”), you agree to our terms, including our domain policy, acceptable use policy, and e-mail policy. We may amend our terms from time to time. It is your responsibility to review our terms before signing up for services or to cancel your account should you no longer agree to our terms.

Hosting will be charged for on a monthly basis according to the hosting plan you signed up for (“hosting fees”).

We may change our hosting fees at any time.

You agree to provide full personal and/or business contact information (“information”). Except to any extent required under the law, we will not disclose any of your information to any 3rd party.

We must be able to contact you at all times. It is your responsibility to inform us of changes to your contact information. We may send notices, including but not limited status alerts, to you by e-mail or SMS. Should you not respond within seven (7) days to any notice requiring a response, we may suspend your account.

Our services may be used for lawful purposes only. It is your responsibility to ensure all users under your account (e.g. e-mail and website users) understand and comply with our terms.

Support responds to e-mail daily (excluding Christmas Day and New Year’s Day) from 06:00-22:00.

All accounts are backed up once per week. This may or may not include e-mails, databases and other files residing on the server. We will not be liable to you for any data loss whatsoever. It is your responsibility to backup files and information residing on our servers. We will charge a fee of R250 to restore any available backup.

Any domain and/or pro-rata fees are payable in full prior to activation of any services. Hosting fees are payable monthly no later than the 28th day of the month. Should we not receive your payment, we will notify you and allow a five (5) day grace period for payment, failing which we may suspend your account.

We accept cash, EFT/internet banking, bank guaranteed cheques, and credit cards.

Cash deposits into our bank account: R50 banking fee will be charged. Cheque deposits into our bank account: R50 banking fee will be charged. Our banking details are as follows:

Bank FNB

Branch Menlyn Park

Branch code 252645

Account type Cheque

Account number 62167198772

Promotional terms may apply to special offers. Special offers are subject to availability.

A fee of R150 will be charged to reinstate any suspended account.

We offer a 99% uptime guarantee as measured by the operating system of the server. We will not be liable to you for issues, including performance issues, beyond our control.

All accounts include Cpanel. Any changes you effect to your account are at your own risk. We may charge a fee to repair and/or reconfigure your account.

All our hosting plans offer unlimited traffic subject to fair use. You may not host download or streaming sites. You may not use your account for backup or storage purposes of any kind. We reserve the right to restrict your account in the event of abusive traffic. Hosting plans with flexi disk space may be used strictly to host web pages. We reserve the right to charge for abusive data usage.

Under no circumstances may you resell our services.

We may intervene in any manner in the event of an emergency, including but not limited to temporarily suspending your While our servers are protected by world class technology and monitored 24/7, we do not guarantee that you will not be affected by security breaches. Many security breaches arise from weaknesses in 3rd party scripts/software, improper permissions, weak passwords, and user negligence. It is your responsibility to secure your account.

All accounts are hosted on shared servers unless expressly stated otherwise.

Our servers have backup power and are located in secure, fire-resistant data centres.

We may take servers down for routine and emergency maintenance. We will limit downtime to the minimum, and schedule routine maintenance between the hours of 22:00 and 05:00.

While we will assist you to the best of our ability, we will not liable to you for installing, configuring and/or supporting 3rd party software/scripts.

Under our hosting terms, we are responsible for maintaining and supporting the network infrastructure your website and/or e-mails are being hosted on. We are not responsible for maintaining or supporting your website including but not limited to content management, advertising, search engine optimisation etc. We reserve the right to charge R350 per hour or part thereof for providing any such services.

All accounts include server-side filtering. It is your responsibility to protect your computer/network from spam, viruses and other security threats.

You may cancel your account by giving us 30 days’ notice. Inbound transfers are free of charge, however subject to compatibility with our existing infrastructure. Outbound transfers are subject to a transfer fee of R390 per domain (includes a backup, list of e-mail accounts and one hour support). Your domain may be due for renewal prior to a transfer. It may not always be possible to transfer e-mails to a new service provider.

We will not liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the reasonable scope of their work, reviewers or any 3rd party.

Should you have any complaints, e-mail legal@delitech.co.za.

You agree not to report to any 3rd party, consumer forum, on any website or in the media without giving us fair opportunity to respond failing which we will respond on our website (including disclosing e-mails).

In the event that we take legal action against you, all costs, including but not limited to legal fees on an attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY

TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks of Delitech I.T. Solutions in the Republic of South Africa. The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms shall not be construed as a continuing waiver of any of our rights. Should any of these terms be ruled unenforceable, the remaining terms shall remain in full force and effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into. Our terms constitute an agreement between the parties, and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

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