Order policy

Everything you need to know about ordering products from us.

You agree to pay for all goods. All orders must be paid in full in advance. Your order will be on hold until your payment reflects in our bank account. All goods remain our property until paid for.

We may cancel your order in the event of a pricing error, stock-out or for any other unforeseen reason (e.g. major delay in supply). In this event, we will refund you in full.

Orders placed on weekends or public holidays will be processed the next weekday.

Our suppliers are typically closed from mid-December to the first week in January. Orders placed during this time will only be processed once our suppliers reopen.

You may cancel any order for a full refund within the first twenty-four (24) hours. After twenty-four (24) hours or where your order has already been dispatched we will charge a handling fee of ten percent (10%).

The ‘estimated time of arrival’ (ETA) is typically 3-5 weekdays (excluding weekends and public holidays). Imported goods may take 14-21 weekdays or longer. The ETA is subject to change at any time. We will notify you accordingly.

We will notify you when your order is ready to collect. You must collect your order within five (5) days of being notified, failing which we will cancel your order, return the goods to the supplier and charge a handling fee of ten percent (10%). No third party will be allowed to collect on your behalf without prior arrangement.

Share This