Policies

Read up on our various policies (e.g. acceptable use, privacy, POPI etc.)
Acceptable use policy

 

You may not use our internet services, including but not limited to ADSL, fibre, LTE-A or WiFi, or hosting services (“services”) to

  • harm or interfere with our network or the network of any 3rd party
  • interfere with the use and enjoyment of our services by other users
  • infringe on the copyrights or intellectual property rights of any 3rd party
  • host, post, transmit or re-transmit, submit, receive, upload, download, post, use, copy or otherwise reproduce, distribute or store any content which is harmful, obscene, indecent, hateful, malicious, racist, fraudulent, libellous, treasonous, violent, discriminatory, defamatory, constitutes hate speech, abuse, threatens the health or safety of anyone, constitutes a security risk, commissions a criminal offence (including but not limited to an offence against any child), or violates any 3rd party’s privacy;

We may establish rules and limitations (“restrictions”) concerning the use of our services from time to time. We will notify you accordingly. You must comply with such restrictions.

E-mails sent from any of our domains, including but not limited to delitech.co.za and third party domains hosted by us are subject to our e-mail policy.

You may not distribute by any means or for any reason any materials that are subject to copyrights, trademark rights or intellectual property rights (including but not limited to audio, video, books, magazines and photographs).

You may not connect to any 3rd party network or system without proper authorisation.

You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy our services, the internet. You may not create an unusually large burden on our network (including but not limited to continuously upload or download streaming video or audio; continuously upload or download peer-to-peer or by FTP; or otherwise continuously generate levels of traffic sufficient to impede others’ ability to use our services). You may not use our services in an abusive manner in connection with any unlimited packages, options or special offers/promotions.

We may manage our network in order to optimise its efficiency for the benefit of all our users (including but not limited to rate limiting/throttling, preventing spam, running antivirus, protocol filtering and imposing restrictions on your use our services in any way other than intended). We may take any action we deem appropriate in order to help ensure the integrity of our service experience for all users (including limiting your data traffic by controlling your data usage).

We may intervene at any time to ensure quality of service to all our clients.

You may not use our services for unattended automated operation. You may stay connected as long as you are actively using your connection. You may not to use any software with the purpose of simulating network activity to avoid session inactivity disconnection.

You may not use our services to interfere with, gain unauthorised access to, or otherwise violate the security of our or any 3rd party’s servers, networks, computers, devices, software or data, including but not limited to:

  • unauthorised monitoring, scanning or probing or any other action aimed at the unauthorised interception of data or harvesting of e-mail addresses;
  • hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, computer, device, software or data;
  • impersonating others or to secretly or deceptively obtaining personal information of 3rd parties (phishing, etc.);
  • using any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication;
  • distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers or network probing tools (except in the case of authorised legitimate network security operations);
  • knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits or any other similar software or programs that may damage the operation of another’s computer, network system or other property, or be used to engage in modem or system hi-jacking;
  • engaging in the transmission of pirated software, audio and/or video;
  • with respect to dial-up accounts, using any software or device designed to defeat system time-out limits or to allow your account to stay logged on while you are not actively using our services or using such account for the purpose of operating a server of any type;
  • using manual or automated means to avoid any use limitations placed on our services;
  • providing guidance, information or assistance with respect to causing damage or security breach to our network or systems, or to the network of any other ISP;
  • failure to take reasonable security precautions to help prevent violation(s) of our terms.

You are responsible for your use of our services, including use by 3rd parties (whether authorised or not).

We are committed to your privacy. Except to any extent required under the law, we will not specifically, in a targeted manner, monitor how you use our services. We may perform random checks to ensure compliance with our terms.

Similarly, except to any extent required under the law, we will not disclose any information about how you use our services.

If you breach our acceptable use policy, we may, depending on severity, temporarily suspend our services to you, charge a penalty or terminate our services to you.

Any unlawful use of our services will be reported.

 

Backup and data loss policy

It is your responsibility to back up your files, including but not limited to personal, business, specialist, hobbyist or niche data. If you wish for us to back up your data, you must state such in writing. We cannot guarantee that any backup will be complete, error-free or contain any files that you consider important. We will retain your back up for fourteen (14) days after which we will permanently destroy it. In the event of storage device failure, it may not be possible to back up your files at all. We will not be responsible for data loss whatsoever regardless of the circumstances.

Storage devices (sold state drives, hard drives, flash drives, etc.) may fail without warning at any time. While we will gladly honour the warranty on such item, we will not be responsible for data loss. It is your responsibility to back up your data.

Domain policy

 

All domains are subject to availability.

You may not wilfully register any domain which may be deemed to be offensive or infringes on the rights of any third party.

You must have a genuine intention to use your domain. Registering a domain for the purchase of auctioning or squatting is strictly prohibited.

It is your responsibility to comply with the applicable domain registry’s terms and conditions. See here for the ZA Central Registry or here for ICANN.

We reserve the right to refuse to register or renew any domain.

You will need to provide certain personal and/or company information (including contact information) in order to register or renew your domain. This information will appear on the public WHOIS record for your domain. Anonymous domain registrations are not permitted.

Your domain will be registered for one (1) year and renewed annually unless you notify us in writing at least thirty (30) days prior to the renewal date of your domain that you do not wish to renew your domain.

You agree to pay the applicable registration/renewal fees in full. These fees are non-refundable.

In the unfortunate event that you fail to renew your domain, your domain will be suspended. You may redeem your domain by paying the applicable redemption fee within seven (7) days of your domain being suspended, failing which your domain will be deleted by the registry.

You must notify us of any changes in your contact information.

You must respond to notices about your domain within twenty four (24) hours, failing which we may suspend your domain.

We will not be liable to you for any interruption in service or any claims, losses, damages, liabilities, costs, fees and/or expenses arising from such an interruption in service, any temporary domain outage or from your domain being suspended or deleted.

E-mail domains@delitech.co.za to make changes to (update) your domain. Domain updates may take up to eight (8) hours to be finalised.

A new domain may take up to twenty four (24) hours to fully propagate over the internet.

You assume full liability for your domain and how your domain is being used. You agree to wholly defend, disclaim and hold harmless Delitech I.T. Solutions from any and all claims, losses, damages, liabilities, costs, fees and/or expenses (including but not limited to legal costs, fees and expenses) arising from or otherwise related to your domain.

Any dispute involving your domain will be resolved in accordance with the guidelines of the the applicable registry. For ZA domains, see http://www.domaindisputes.co.za. For COM/ORG/NET domains, see https://www.icann.org/resources/pages/help/dndr/udrp-en.

E-mail domains@delitech.co.za for help or support with your domain name.

Inbound domain transfers

All inbound transfers are subject to the transfer policy of your existing host/registry.

COM/ORG/NET domains must be unlocked prior to the transfer by your existing host/registry. We will need the authorisation code to proceed with the transfer.

If your ZA domain is within ninety (90) days of its renewal date, your domain must be renewed prior to the transfer.

A parking/hosting fee will be charged from the moment your hosting account is configured on our servers regardless of whether or not the transfer is complete. You agree to pay the applicable parking/hosting fees.

It is your responsibility to check if your existing site will be compatible with our hosting platform. E-mail support@delitech.co.za if you need help.

Unless your existing host provides a full backup (including a list of e-mail accounts and databases), we will need to have access to your existing hosting account (including control panel, FTP and MySQL) in order to create a backup.

Domain transfers involve updating name server records which may take 2-4 days to propagate over the internet. This process may impact the performance of hosting related services such as e-mail. Please be patient while this process runs its course.

We do not guarantee that any transfer will be successful.

Outbound domain transfers

All outbound transfers are subject to a service fee of R300. This fee includes a full backup of your site, a list of e-mail accounts and up to one (1) hour telephone assistance.

If your ZA domain is within ninety (90) days of its renewal date, your domain must be renewed prior to the transfer.

We will unlock your domain and authorise a transfer only upon settlement of your final account (if any).

Your hosting account will be terminated thirty (30) days after successfully transferring your domain. Any files residing on our servers (including but not limited to databases and e-mails) will be deleted at this time.

We are not under any obligation to retain any files for any period of time and will not be liable to you for deleting any files.

Fair use policy

Our powerDSL and supremeDSL plans are designed to offer flexibility to home and small business users.

These plans offer Rand per gigabyte savings compared capped plans, afforded by prioritising certain protocols.  If your idea is to download hundreds of gigs, these plans are not suitable.

1 = Highest / 4 = Lowest
If you exceed the weekly quota, all protocols are prioritised to level 4. Such prioritisation will last for seven (7) days.

powerDSL supremeDSL
Browsing 3 2
Voice over IP 1 1
Gaming 1 1
Streaming 2 1
Secure browsing (HTTPS) 2 1
Virtual private network 2 1
File transfer 3 3
Peer-to-peer 4 4
Other 4 4

Please note: If you change the default ports for these applications, your usage will be rated “Other”. Peer-to-peer is always given the lowest priority.

POPI policy

This is the POPI policy of Delitech I.T. Solutions (“us”, “we”, “our”) that explains how we deal with your personal information under the Protection of Personal Information Act (“POPI”).

We are committed to your protecting your privacy and to ensure that your personal information is collected, used and disclosed in a manner that fully complies with POPI.

We collect and use your personal information to provide products and services to you, to help us improve our website, to help us improve our products and services, to transact with you, to administer your account, to communicate with you, to engage with you on social networks, and to provide support to you.

The nature of any personal information we collect from you will depend on the context in which you provide it and the purpose for which we collect and use it. We will only collect the personal information that we need for that purpose.

We collect personal information from you when you register or log in as a user on our website, order products or services from us, send us e-mail, fill in a form, submit a ticket, submit an enquiry, participate in a forum, engage with us on social networks, or contact us.

We will indicate, where possible, what personal information is mandatory, and what personal information is optional. If you do not wish to provide the personal information that is mandatory, we may not be able to do business with you or otherwise assist you.

We collect information and statistics on how our website is used using “cookies”. To read more about “cookies”, click here. We also use “cookies” to store session information, such as items in your shopping cart. For security reasons, we also collect your IP address.

As broadly stated above, we will only use your personal information for the purposes for which it was collected, for example to manage your account, maintain sales and service records, perform credit checks, collect money owed to us, verify your authority or identity, confirm any transaction, detect and prevent fraud, crime, cybercrime and security breaches, conduct market research or customer satisfaction research, respond to legal notices, or institute or participate in legal proceedings.

We may use your personal information to comply with legal or regulatory requirements under which we operate or which otherwise apply to us.

Our purpose is to provide I.T. products and services to you to the best of our ability. In order to do so we may send status alerts and updates, information about our products or services, pricing and service fees, and other relevant information by e-mail or SMS. You may opt out of receiving e-mail or SMS’s from us. If you opt out, you will not be informed about any issues that may impact on our ability to provide products or services to you. To opt out, send an e-mail to legal@delitech.co.za.

We may disclose your personal information to service providers and other relevant parties involved in the delivery of products and services to you. Under POPI, all parties are required to implement measures to protect your personal information. We have taken steps to ensure that we do business only with service providers and parties who are POPI compliant.

We may share your personal information with and obtain personal information about you from credit agencies, law enforcement agencies, and other service providers that you do business with. We may disclose your personal information when we have a duty or right to do so under the law, or to protect our rights, or those of our partners, staff, clients, or third parties.

We will continue to review our security protocols and processes to ensure that your personal information remains secure. Our security protocols and processes entail physical security, computer and network security, access control, retention and disposal of any applicable personal information, monitoring access and use of personal information, detecting and responding to security threats, investigating and responding to security breaches, and internal policies on acceptable use and privacy.

You may at any time request a copy of the personal information we have about you. To do so, e-mail legal@delitech.co.za. We may charge the applicable fee under POPI to provide this information to you. We will verify your identity before providing your personal information.

You have the right to ask us to update or delete your personal information. To do so, e-mail legal@delitech.co.za. We are required to maintain financial records for up to five (5) years. These records may include, to a lesser extent, personal information that we may not delete. We will verify your identity before updating or deleting your your personal information.

If you would like more information, have any questions or believe that we are in breach of this policy, please contact us or e-mail legal@delitech.co.za.

Privacy policy

This is the privacy policy of Delitech I.T. Solutions (“us”, “we”, “our”).

We respect your privacy and the confidentiality of your personal information.

Any personal information that you provide to us will be used only to fulfil our obligations to you, to provide products and services to you, to administer your account, to communicate with you, to transact with you, to engage with you on social networks and to provide support to you.

We will not disclose your personal information to any third party unless we are required to do so under the law, it is in the public interest to do so, it is necessary to protect our rights or those of our partners, staff, clients or any third party, or you otherwise expressly give us permission to do so.

We have put protocols and processes in place to prevent unauthorised access to, modification or destruction of your personal information. These are based on industry standards, the requirements of our business, and the legal and regulatory requirements under which we operate.

You may browse our website anonymously but we will collect your IP address for security purposes. For statistical purposes and to improve our website, we will collect information about the device, browser, operating system and screen resolution you are using, the pages on our website that you view, and the information that you search for on our website.

Click here to read our POPI policy.

Order policy

You agree to pay for all goods. All orders must be paid in full in advance. Your order will be on hold until your payment reflects in our bank account. All goods remain our property until paid for.

We may cancel your order in the event of a pricing error, stock-out or for any other unforeseen reason (e.g. major delay in supply). In this event, we will refund you in full.

Orders placed on weekends or public holidays will be processed the next weekday.

Our suppliers are typically closed from mid-December to the first week in January. Orders placed during this time will only be processed once our suppliers reopen.

You may cancel any order for a full refund within the first twenty-four (24) hours. After twenty-four (24) hours or where your order has already been dispatched we will charge a handling fee of ten percent (10%).

The ‘estimated time of arrival’ (ETA) is typically 3-5 weekdays (excluding weekends and public holidays). Imported goods may take 14-21 weekdays or longer. The ETA is subject to change at any time. We will notify you accordingly.

We will notify you when your order is ready to collect. You must collect your order within five (5) days of being notified, failing which we will cancel your order, return the goods to the supplier and charge a handling fee of ten percent (10%). No third party will be allowed to collect on your behalf without prior arrangement.

Warranty policy

Items that appear to be defective must be returned to us as soon as the defect is detected. For safety and warranty purposes you should not continue to use such item.

Toner/inks that appear to be defective must be returned to us within two (2) weekdays. Usage on such toner/inks may not exceed ten percent (10%) as measured in terms of the device and/or its software. We will charge a handling fee of ten percent (10%) for every ten percent (10%) of usage in excess.

Laptop batteries must be installed, charged and tested according to manufacturer specifications. Laptop batteries that appear to be defective must be returned to us within two (2) weekdays. Charge cycles on such batteries may not exceed a count of three (3). We will charge a handling fee of ten percent (10) for every charge cycle in excess.

Within the first six (6) months of purchase, if an item is not of the expected quality or fails to perform as per manufacturer specifications, you may opt for a repair, replacement or refund*. For the remaining warranty term, the item will be sent in for repairs under the manufacturer’s warranty.

*Laptops, monitors and printers must be returned to the manufacturer for inspection and testing (RMA procedure). We are only able to repair, replace or refund after the defect is confirmed by the manufacturer and the return authorised. We are not responsible for manufacturer or service centre lead times.

We are a reseller, not manufacturer. While we carefully source all goods, we are not responsible for the performance, reliability or quality of any goods.

You must comply with the manufacturer’s warranty terms, including but not limited to installation instructions and directions for use.

All goods are warranted against material defects by the applicable manufacturers for at least one (1) year from the date of purchase unless stated otherwise. Our PC Professional range of computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive which are warranted for one (1) year). All laptops are warranted against material defects for at least one (1) year from the date of purchase unless stated otherwise (excluding the battery, charger and optical drive which are warranted for one (1) year).

Storage devices (sold state drives, hard drives, flash drives, etc.) may fail without warning at any time. While we will gladly honour the warranty on such item, we will not be responsible for data loss. It is your responsibility to back up your data.

The following will immediately void the manufacturer’s warranty:

  • Removing manufacturer fitted plugs
  • Removing labels/breaking seals
  • Marking the item or writing on the item
  • Scratches/physical damage
  • Improper use
  • Heavy duty/commercial use (except where expressly intended)
  • Unreasonably dusty, greasy or dirty
  • Static, shock, under-powering, over-powering
  • Water/liquid damage
  • Overclocking (except where expressly intended)
  • Unauthorised repair, modification or service
  • Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)

 

Share This