Terms and conditions

Read more about our Amazon shipping terms and conditions, hosting terms, terms of service, terms of sale and terms of web design.
Amazon shipping terms and conditions

Terms and conditions as applicable to Amazon shipping:

Amazon US only : We ship items purchased from Amazon US only. We are not responsible for any items until they are signed for by our US staff. It is your responsibility to ship to the correct address.

Weight : Minimum shipping weight – 0.5kg. Maximum shipping weight – 20kg. We reserve the right to repackage items to optimise shipping weight.

Import/export restrictions : We will not ship any item that is not eligible for export from the US or import into South Africa or appears on our list of prohibited items. We reserve the right to reject any item. Prohibited/restricted items may be ceased by customs and/or penalties imposed. Any penalties will be for your account.

Customs inspections : All shipments are subject to customs inspections and may be scanned and photographed. Shipments may be opened and resealed by customs.

Insurance : It is your responsibility to insure your shipment. We are not liable to you for any damage, breakage or loss.

Shipping time : Shipping to South Africa is estimated to take 7-14 days (excluding public holidays). There may be delays for several reasons. We are unable to guarantee shipping time.

Fees : All fees (including but not limited to shipping, insurance, extras, duties, taxes, disbursement fee, service fees, adjustments, admin fees and penalties) are for your account. You agree to pay all fees in full.

Disclaimer : We are not the seller. We are not responsible for any items. It is your responsibility to check for compatibility etc. We are not able to offer support. All imports are entirely at your own risk. All warranties are with the original seller. We do not offer return shipping to the US. Except as provided for, you disclaim us from all liability.

Hosting terms and conditions

These are the hosting terms (“terms”) of Delitech I.T. Solutions (“we, us, our”).

By signing up for and/or using our e-mail and/or hosting services (“services”), you agree to our terms, including our domain policy, acceptable use policy, and e-mail policy. We may amend our terms from time to time. It is your responsibility to review our terms before signing up for services or to cancel your account should you no longer agree to our terms.

Hosting will be charged for on a monthly basis according to the hosting plan you signed up for (“hosting fees”).

We may change our hosting fees at any time.

You agree to provide full personal and/or business contact information (“information”). Except to any extent required under the law, we will not disclose any of your information to any 3rd party.

We must be able to contact you at all times. It is your responsibility to inform us of changes to your contact information. We may send notices, including but not limited status alerts, to you by e-mail or SMS. Should you not respond within seven (7) days to any notice requiring a response, we may suspend your account.

Our services may be used for lawful purposes only. It is your responsibility to ensure all users under your account (e.g. e-mail and website users) understand and comply with our terms.

Support responds to e-mail daily (excluding Christmas Day and New Year’s Day) from 06:00-22:00.

All accounts are backed up once per week. This may or may not include e-mails, databases and other files residing on the server. We will not be liable to you for any data loss whatsoever. It is your responsibility to backup files and information residing on our servers. We will charge a fee of R250 to restore any available backup.

Any domain and/or pro-rata fees are payable in full prior to activation of any services. Hosting fees are payable monthly no later than the 28th day of the month. Should we not receive your payment, we will notify you and allow a five (5) day grace period for payment, failing which we may suspend your account.

We accept cash, EFT/internet banking, bank guaranteed cheques, and credit cards.

Cash deposits into our bank account: R50 banking fee will be charged. Cheque deposits into our bank account: R50 banking fee will be charged. Our banking details are as follows:

Bank FNB
Branch Menlyn Park
Branch code 252645
Account type Cheque
Account number 62167198772

Promotional terms may apply to special offers. Special offers are subject to availability.

A fee of R150 will be charged to reinstate any suspended account.

We offer a 99% uptime guarantee as measured by the operating system of the server. We will not be liable to you for issues, including performance issues, beyond our control.

All accounts include Cpanel. Any changes you effect to your account are at your own risk. We may charge a fee to repair and/or reconfigure your account.

All our hosting plans offer unlimited traffic subject to fair use. You may not host download or streaming sites. You may not use your account for backup or storage purposes of any kind. We reserve the right to restrict your account in the event of abusive traffic. Hosting plans with flexi disk space may be used strictly to host web pages. We reserve the right to charge for abusive data usage.

Under no circumstances may you resell our services.

We may intervene in any manner in the event of an emergency, including but not limited to temporarily suspending your While our servers are protected by world class technology and monitored 24/7, we do not guarantee that you will not be affected by security breaches. Many security breaches arise from weaknesses in 3rd party scripts/software, improper permissions, weak passwords, and user negligence. It is your responsibility to secure your account.

All accounts are hosted on shared servers unless expressly stated otherwise.

Our servers have backup power and are located in secure, fire-resistant data centres.

We may take servers down for routine and emergency maintenance. We will limit downtime to the minimum, and schedule routine maintenance between the hours of 22:00 and 05:00.

While we will assist you to the best of our ability, we will not liable to you for installing, configuring and/or supporting 3rd party software/scripts.

Under our hosting terms, we are responsible for maintaining and supporting the network infrastructure your website and/or e-mails are being hosted on. We are not responsible for maintaining or supporting your website including but not limited to content management, advertising, search engine optimisation etc. We reserve the right to charge R350 per hour or part thereof for providing any such services.

All accounts include server-side filtering. It is your responsibility to protect your computer/network from spam, viruses and other security threats.

You may cancel your account by giving us 30 days’ notice. Inbound transfers are free of charge, however subject to compatibility with our existing infrastructure. Outbound transfers are subject to a transfer fee of R390 per domain (includes a backup, list of e-mail accounts and one hour support). Your domain may be due for renewal prior to a transfer. It may not always be possible to transfer e-mails to a new service provider.

We will not liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the reasonable scope of their work, reviewers or any 3rd party.

Should you have any complaints, e-mail legal@delitech.co.za.

You agree not to report to any 3rd party, consumer forum, on any website or in the media without giving us fair opportunity to respond failing which we will respond on our website (including disclosing e-mails).

In the event that we take legal action against you, all costs, including but not limited to legal fees on an attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY

TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks of Delitech I.T. Solutions in the Republic of South Africa. The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms shall not be construed as a continuing waiver of any of our rights. Should any of these terms be ruled unenforceable, the remaining terms shall remain in full force and effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into. Our terms constitute an agreement between the parties, and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Website terms and conditions
  • Client to provide all artwork, content and materials in a ready-to-use format. Any customisations / editing will be charged for at R400 per hour.
  • All extras (including graphic design and stock photos) will be charged for separately.
  • Photo/video galleries include setting up and customising the gallery only. We’ll add a few items and show you how to proceed. Populating your entire gallery is not included. Ask for a quote if you want us to add all your items.
  • e-Commerce include setting up and customising the store only. We’ll add a few items and show you how to proceed.
  • Populating your entire store is not included. Ask for a quote if you want us to add all your items.
  • Payfast and Paypal payments limited to standard buttons/forms provided by Payfast and Paypal, setting up merchant account, and configuring available plugins. Supporting documentation (ID, proof of bank account, proof of address, NPO certificate, etc. may be required to set up the merchant account).
  • Any adjustments/coding will be charged for at R400 per hour.
  • Turn-around time 7-14 week days if we have everything we need.
  • Excludes domain registration and hosting. See here for our hosting options.
  • 50% deposit payable. Difference payable upon signing off the site. We will not release any work until paid for in full. Any work after signing off the site will be charged for at R400 per hour.
Terms of sale

These are the terms of sale (“terms”) of Delitech I.T. Solutions (“us”, “we”, “our”).

By ordering/purchasing any items, including but not limited to accessories, cables, consumables, parts, peripherals, software and/or sundries (“goods”) from us, you agree to our terms.

Our terms are subject to change. It is your responsibility to review our terms from time to time.

Except as provided for under a different agreement, you will be charged the applicable prices and agree to pay for all goods.

Our prices exclude delivery fees and service fees for installation/configuration. Delivery and service fees are non-refundable.

Our prices are subject to change without notice.

Unless stated otherwise, all quotations are valid for one (1) day. We may cancel any quotation/order in the event of a price error/change or if we are unable to fulfil the quotation/order. If you already made a payment, we will refund you in full.

Any images used to depict items on our website or in our marketing materials are for display purposes only. Items may differ from the images.

All sales are subject to the availability of stock. We keep limited stock. We cannot guarantee that stock will be readily available at any time. Goods are typically ready for collection/delivery in 3-5 days unless we experience a delay in the supply chain. Special and import orders may take longer. We will notify you by e-mail/SMS when your order is ready. You must collect your order within five (5) days of being notified, failing which we may return the goods to our suppliers and cancel your order. In this event, a handling fee of ten percent (10%) will be charged.

We deliver to addresses in Gauteng only. You will be charged the applicable delivery fee.

All goods are ordered from our suppliers on your behalf. It is your responsibility to consider your order, check specifications, confirm compatibility, and to make the necessary enquiries. Any failure on your part in this regard will not be grounds to return goods.

All orders must be paid in full in advance. Your order will be on hold until payment reflects in our bank account. All goods remain our property until paid for.

You may cancel an order at any time for a full refund.

You may return goods to us for a refund in their original, sealed packaging within seven (7) days. We will not accept goods that have been assembled, used, installed, modified or damaged in any way. We will not accept returns if there are any damaged or missing accessories, packaging, materials or installation media. All returns are subject to inspection and testing and validation against your original invoice. All returns are subject to a ten percent (10%) handling fee.

Accessories, consumables and software cannot be returned.

Special offers are subject to availability. We may limit quantities or withdraw special offers at any time.

Where any item fails to perform as per manufacturer specifications within the first six (6) months, you may opt for a repair, replacement or refund. After the first (6) months, the item will be sent for repairs. Laptops, printers and monitors must be returned to the manufacturer for inspection and testing. Repair, replacement or refund will only occur once the defect is confirmed and the item accepted by the manufacturer. Standard industry procedures apply. Replacement: A new item will be ordered. Repairs: The item will be sent to the nearest service centre. Refunds: A refund will be paid within ten (10) days.

We are a reseller, not a manufacturer. We cannot guarantee compatibility, performance, reliability or quality.

It is your responsibility to comply with the manufacturer’s warranty terms, including but not limited to installation requirements and directions for use.

Unless stated otherwise, all goods are warranted against material defects by the manufacturer for at least one (1) year from the date of purchase. Our PC Professional computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive).

Storage devices (hard disks, flash drives, etc.) may fail without warning at any time. It is your responsibility to back up your data. You disclaim us from any liability in the event of data loss.

Any of the following will void the manufacturer’s warranty:

  • Removing manufacturer fitted plugs
  • Removing labels
  • Breaking seals (including warranty seals)
  • Marking or writing on any item
  • Scratches, physical damage, abuse or dropping any item
  • Improper or uninformed use
  • Heavy duty or commercial use (except where expressly specified for such use)
  • Dust and heat
  • Static, electric shock, under voltage, over voltage and burns
  • Spillage
  • Overclocking (including but not limited to memory, graphics cards and processors, except where expressly specified for overclocking and within specified parameters)
  • Unauthorised repair, modification or service
  • Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)

We will not be liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the scope of their employment, or for those of reviewers or any 3rd party.

You must e-mail complaints@delitech.co.za if you have any complaints. We will make every effort to resolve any issues. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond, failing which we may  respond at the same level and publicly disclose any relevant facts.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

The names DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks in the Republic of South Africa.

The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms does not in any way suggest a waiver of any of our rights.  If any of our terms are severed, all remaining terms will remain in effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement between the parties.

Any and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Terms of service

These are the terms of service (“terms”) of Delitech I.T. Solutions (“we, us, our”).

By ordering/receiving any services, including but not limited to on-site, workshop and remote services (“services”) from us, you agree to our terms.

Our terms are subject to change. It is your responsibility to review our terms from time to time.

Except as provided for under a different agreement, you will be charged the applicable service fees and agree to pay for all services.

The cost of all goods, including but not limited to accessories, cables, consumables, parts, peripherals, software and/or sundries (“parts”) is excluded from our service fees. You will be quoted on any required parts. Where you accept any quote, you will be charged accordingly and agree to pay for all parts.

Our service fees are subject to change without notice.

A handling fee will be charged for all parts purchased on the go.

Any toll and parking fees will be for your account.

Our services are available to clients residing in Gauteng. All services are subject to availability. You may cancel an appointment up to two (2) hours prior to the appointment, failing which you will be charged one hour’s service fees. You authorise us to enter your premises and access all computers/networks/equipment (including the internet) to provide services to you. When we use our own internet connection to provide services to you, including but not limited to downloading drivers or software, you will be charged for data use accordingly. We may change or cancel appointments for any reason.

You may check in your hardware/software (“property”) into our workshop during business hours. You will be charged the applicable pickup/drop off fees. You must collect your property within thirty (30) days of being notified, failing which we may dispose thereof. You authorise us to pick up, transport and store your property. Unless you take insurance, you check in your property entirely at your own risk and disclaim us from any liability in the event of damage to or theft thereof. Where you take insurance, you agree to advance payment of the non-refundable insurance premium and conditions of cover, including limitation of liability. It is your responsibility to submit an inventory of your property checked into our workshop.

Unless we have to order parts or run into unexpected technical difficulties, all services will be provided within one (1) day. We will notify you by e-mail/SMS. Where we have to order parts or in the event of a waiting time (e.g. backup estimated to take 5 hours) we reserve the right to arrange a follow-up appointment. Because every situation is different, we cannot guarantee completing any procedure within a specified timeframe.

Where we have to check in your hardware (e.g. monitors, laptops, printers) with a manufacturer on your behalf, any fees charged by the manufacturer will be for your account. We cannot guarantee any manufacturer’s lead time for any services/repairs.

In the unlikely event that you cancel any work in progress or refuse to follow our recommendations, your data may not be accessible and/or your hardware may not be usable. You do so entirely at your own risk and disclaim us from any further liability. You will be liable to us for payment of all service fees and parts up to this point.

We offer remote support to anyone in South Africa with a supported internet connection. You authorise us to connect to your computer in order to provide services to you. Remote support may consume data depending on duration and any downloads/uploads. Remote support is a best-effort service. We cannot guarantee any results.

It is your responsibility to backup your files, including but not limited to personal, business, specialist, hobbyist or niche data. We will not automatically backup your files. You must specifically request a backup. We cannot guarantee that any backup will be complete, error-free or contain all the files that you need. In the event of storage device failure, it may not be possible to backup your files at all. You disclaim us from any liability in the event of data loss. Where we make a backup of your data, we will retain such backup for five (5) days after which we will permanently destroy it.

We will keep your information and files confidential. Except to any extent required under the law, we will not disclose any information about your files to any third party. We will not make any unauthorised copies of your files.

You must provide the information we need to provide services to you, including any sensitive information such as passwords, license keys, etc. For security reasons, we recommend that you change your passwords as soon as possible.

In the event of reinstallation of your operating system/programs, you must provide the installation media (disks, downloads or otherwise) for your hardware/software (including operating system, drivers and applications). We will not install unofficial copies of any software under any circumstances. If you are unable to provide your installation media and/or licences, we will quote you on new installation media and/or licences. Where you accept the quote, you will be charged accordingly and agree to pay for all media and/or licences. If you use specialist, hobbyist or niche software or use equipment such as an office multi-function printer under contract, you may need to contact the applicable service providers to reinstall or reconfigure such software or equipment. We will not be liable to you for any such service provider’s fees.

Certain procedures carry a risk, including but not limited to damage to or loss of data or, in rare cases, actual hardware. Where you agree to such risk, you disclaim us from any further liability.

You agree to pay for all services and parts within seven (7) days of receipt of your invoice. We are not a credit provider under the National Credit Act. Our payment terms are ‘cash’ regardless of any grace period. In the unlikely event that you fail or otherwise refuse to pay for services or parts, we may hand your account over to our attorneys. Any collection fees, including but not limited to legal fees on attorney and client scale, will be for your account.

We offer a fourteen (14) day service warranty on all services. If you experience the exact same problem or any issues directly related to the problem originally reported or directly arising from the services provided to you during this time, having followed our prior recommendations, you will be entitled to a free follow-up (excluding parts).

We will not be liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the scope of their employment, or for those of reviewers or any 3rd party.

You must e-mail complaints@delitech.co.za if you have any complaints. We will make every effort to resolve any issues. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond, failing which we may  respond at the same level and publicly disclose any relevant facts.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

The names DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks in the Republic of South Africa.

The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms does not in any way suggest a waiver of any of our rights.  If any of our terms are severed, all remaining terms will remain in effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement between the parties.

Any and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

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