Read more regarding returns and refunds, our service guarantee and warranties.
Return and refund
Any item purchased from us may be returned in its original, sealed packaging for credit/refund within seven (7) days of purchase. All returns are subject to a ten percent (10%) handling fee. All returns are subject to validation against your original invoice. Refunds will be paid to the original purchaser by EFT only. Delivery fees and service fees are non-refundable.
We will not accept these returns:
- Returned after seven (7) days
- Accessories, consumables, optical storage
- Special/imported orders
- Opened, assembled, installed or used in any way
- No original invoice
- Strictly such items that meet the criteria of section 20 of the Consumer Protection Act will be refunded in full.
Consumer Protection Act Section 20 “Right to return goods”
“(2) … the consumer may return goods and receive a full refund … if the supplier has delivered (a) goods … out of direct marketing… (b) goods that the consumer did not have an opportunity to examine before delivery… (c) a mixture of goods, and the consumer has refused delivery… (d) goods intended to satisfy a particular purpose communicated to the supplier… and the goods have been found to be unsuitable for that particular purpose…”
We are committed to providing service of an exceptional quality to you. If, within fourteen (14) days, you experience any further issues directly relating to the original problem, we will follow-up the matter free of charge. If we are unable to resolve the matter, we will refund the applicable service fees in full.
Items that appear to be defective must be returned to us as soon as the defect is detected. For safety and warranty purposes you should not continue to use such item.
Toner/inks that appear to be defective must be returned to us within two (2) weekdays. Usage on such toner/inks may not exceed ten percent (10%) as measured in terms of the device and/or its software. We will charge a handling fee of ten percent (10%) for every ten percent (10%) of usage in excess.
Laptop batteries must be installed, charged and tested according to manufacturer specifications. Laptop batteries that appear to be defective must be returned to us within two (2) weekdays. Charge cycles on such batteries may not exceed a count of three (3). We will charge a handling fee of ten percent (10) for every charge cycle in excess.
Within the first six (6) months of purchase, if an item is not of the expected quality or fails to perform as per manufacturer specifications, you may opt for a repair, replacement or refund*. For the remaining warranty term, the item will be sent in for repairs under the manufacturer’s warranty.
*Laptops, monitors and printers must be returned to the manufacturer for inspection and testing (RMA procedure). We are only able to repair, replace or refund after the defect is confirmed by the manufacturer and the return authorised. We are not responsible for manufacturer or service centre lead times.
We are a reseller, not manufacturer. While we carefully source all goods, we are not responsible for the performance, reliability or quality of any goods.
You must comply with the manufacturer’s warranty terms, including but not limited to installation instructions and directions for use.
All goods are warranted against material defects by the applicable manufacturers for at least one (1) year from the date of purchase unless stated otherwise. Our PC Professional range of computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive which are warranted for one (1) year). All laptops are warranted against material defects for at least one (1) year from the date of purchase unless stated otherwise (excluding the battery, charger and optical drive which are warranted for one (1) year).
Storage devices (sold state drives, hard drives, flash drives, etc.) may fail without warning at any time. While we will gladly honour the warranty on such item, we will not be responsible for data loss. It is your responsibility to back up your data.
The following will immediately void the manufacturer’s warranty:
- Removing manufacturer fitted plugs
- Removing labels/breaking seals
- Marking the item or writing on the item
- Scratches/physical damage
- Improper use
- Heavy duty/commercial use (except where expressly intended)
- Unreasonably dusty, greasy or dirty
- Static, shock, under-powering, over-powering
- Water/liquid damage
- Overclocking (except where expressly intended)
- Unauthorised repair, modification or service
- Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)