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Return & refund

Any item purchased from us may be returned in its original, sealed packaging for credit/refund within seven (7) days of purchase. All returns are subject to a ten percent (10%) handling fee. All returns are subject to validation against your original invoice. Refunds will be paid to the original purchaser by EFT only. Delivery fees and service fees are non-refundable.

We will not accept these returns:

  • Returned after seven (7) days
  • Accessories, consumables, optical storage
  • Special/imported orders
  • Opened, assembled, installed or used in any way
  • Incompatibility
  • No original invoice
  • Strictly such items that meet the criteria of section 20 of the Consumer Protection Act will be refunded in full.

Consumer Protection Act Section 20 “Right to return goods”

“(2) … the consumer may return goods and receive a full refund … if the supplier has delivered (a) goods … out of direct marketing… (b) goods that the consumer did not have an opportunity to examine before delivery… (c) a mixture of goods, and the consumer has refused delivery… (d) goods intended to satisfy a particular purpose communicated to the supplier… and the goods have been found to be unsuitable for that particular purpose…”

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