Support articles

If you have any requests for support articles, please feel free to contact us.

Change page numbers in a document

  This tutorial applies to Word 2013/2016. On the Insert tab, click “Page number” and insert the page number. Insert a “Next page” section break where you would like to change the page numbers. If “Section break” does not appear on the Insert tab, type “section break”...

Combine 2+ text columns

  Excel users occasionally need to combine two or more text columns into one. Here’s how to do it. (The information in this article applies to Excel 2013/2016.)   Click the cell where the combined value must go (e.g. C1) Type = and click the cell containing the first...

Minimise Skype to system tray

To minimise Skype to the system tray, on the Advanced settings tab under “Tools … Options” remove the checkbox next to “Keep Skype in the taskbar while I’m signed in”.

How do I set up my e-mail?

Here’s how to set up your e-mail in Outlook. (The information in this article applies to Outlook 2013/2016.)   Click File > Account settings > Account settings. Select the ‘E-mail’ tab and click New. Select ‘Manual setup or additional server types’ and click Next....

Make a payment

Use Payfast at any time to make a payment to Delitech IT Solutions. If you don't already have a Payfast account, you will be able to create an account as you go. We accept most major debit and credit cards and InstantEFTs (useful if you're not banking with...

Gmail settings

IMAP imap.gmail.com on port 993 with SSL POP3 pop.gmail.com on port 995 with SSL SMTP smtp.gmail.com on port 465 or 587 with TLS or SSL   If you are using Outlook, ensure that you enable Less Secure Apps in your Gmail settings. If you continue to be...

Akeeba Backup error

  This error may occur if your hosting account is set to use an older version of PHP. The latest versions of AkeebaBackup require PHP5.6 or later. To resolve this issue, in cPanel click “Select PHP version” and choose PHP version 5.6 or later and click Set as...

Reset email password

  To change your e-mail password, follow these steps: Browse to your webmail page (e.g. http://delitech.co.za/webmail/) Enter your e-mail address and current password Click the Log in button Click the drop down arrow next to your e-mail address (top right) and click...

Auto-responder setup

  To log in to your cPanel, follow these steps: Browse to your website adding a trailing /cpanel/ to the URL (e.g. www.yoursite.co.za/cpanel/) Enter your username and password Click the Log in button

Log in to your cPanel

  To log in to your cPanel, follow these steps: Browse to your website adding a trailing /cpanel/ to the URL (e.g. www.yoursite.co.za/cpanel/) Enter your username and password Click the Log in button

ISP outgoing mail servers

  Below is a list of popular ISP outgoing mail servers. If your ISP is not listed, e-mail support@delitech.co.za. Click here for a guide on setting up your e-mail. Telkom ADSL smtp.dsl.telkomsa.net Telkom Mobile smtp.saix.net M-web smtp.mweb.co.za Vodacom...

Interpreting your AWstats

  Unique visitors A unique visitor is a person or computer (host) that has made at least 1 hit on 1 page of your web site during the current period shown by the report. If this user makes several visits during this period, it is counted only once. Visitors are tracked...

How do I set up my e-mail?

Here’s how to set up your e-mail in Outlook. (The information in this article applies to Outlook 2013/2016.)   Click File > Account settings > Account settings. Select the ‘E-mail’ tab and click New. Select ‘Manual setup or additional server types’ and click Next....

“You are not permitted” error

  This problem seems to be plaguing Joomla 3 users lately. To work around this issue, follow these steps: Check the box on the left of the link Click the Edit button

Free software available

  Looking for free software? 7-Zip Acronis Drive Monitor Adobe Reader AIMP Audacity Avast Free AVG Free Bullzip Free PDF Printer CCleaner CD Burner XP Chrome Comodo Backup Firefox Fotosizer LastPass LibreOffice Malwarebytes Anti-Malware MoBackup Notepad++ Paint.NET...

Clear Skype logs

  If you find the Skype history a bit too lenghty, here’s how to clear the logs. Click Tools > Options Click IM & SMS Under “IM settings”, click “Clear history” > Delete

Free software available

  Looking for free software? 7-Zip Acronis Drive Monitor Adobe Reader AIMP Audacity Avast Free AVG Free Bullzip Free PDF Printer CCleaner CD Burner XP Chrome Comodo Backup Firefox Fotosizer LastPass LibreOffice Malwarebytes Anti-Malware MoBackup Notepad++ Paint.NET...

On-screen keyboard pops up

  The on-screen keyboard seems to be misbehaving on a growing number of Windows 10 desktop PCs. It appears to be due to a inconsistency between its “new” and traditional Control Panel settings. The on-screen keyboard is switched off in Windows 10’s “new” settings, but...

Change folder permissions

  Folder permissions can be set with your FTP client or the File Manager under cPanel. public_html – 0750 Sub folders inside public_html – 0755 Files inside public_html – 0755 or 0644

Completely disable quick access

  Many users don’t like how Quick Access behaves in Windows 10. Here’s how to completely disable it. Disclaimer: This procedure requires editing the registry. Recommended for expert users only. Proceed at own risk. First, set Windows Explorer to open on This PC. Press...

Open Windows Explorer on this PC

  There appears to be a bug with the Chrome icon in Windows 10. Here’s how to fix the huge Chrome icon that appears from time to time. Update (Nov 2016): This appears to be a temporary solution only. Chrome updates seem to have the bug reappear. Right click the Chrome...

Fix the huge Chrome icon

  There appears to be a bug with the Chrome icon in Windows 10. Here’s how to fix the huge Chrome icon that appears from time to time. Update (Nov 2016): This appears to be a temporary solution only. Chrome updates seem to have the bug reappear. Right click the Chrome...

Clear all print jobs from the queue

  If a print job gets stuck, follow these steps to clear the queue: Right click the Start button (Windows 8, 8.1, 10) Click Command Prompt (Admin) Enter the following commands: net stop spooler del %systemroot%\System32\spool\printers\* /Q /F /S net start...

Support article categories

Recent support articles

Request a support article

If you don’t see an article about what you would like to see, email us at support@delitech.co.za. We will gladly assist.

Ransomware Webinar 2018

Robots in action at 2018 Winter Olympics

Support article categories

Recent support articles

Request a support article

If you don’t see an article about what you would like to see, email us at support@delitech.co.za. We will gladly assist.

Ransomware Webinar 2018

Robots in action at 2018 Winter Olympics

Change page numbers in a document

Change page numbers in a document

  This tutorial applies to Word 2013/2016. On the Insert tab, click “Page number” and insert the page number. Insert a “Next page” section break where you would like to change the page numbers. If “Section break” does not appear on the Insert tab, type “section break”...

Combine 2+ text columns

Combine 2+ text columns

  Excel users occasionally need to combine two or more text columns into one. Here’s how to do it. (The information in this article applies to Excel 2013/2016.)   Click the cell where the combined value must go (e.g. C1) Type = and click the cell containing the first...

Minimise Skype to system tray

Minimise Skype to system tray

To minimise Skype to the system tray, on the Advanced settings tab under “Tools … Options” remove the checkbox next to “Keep Skype in the taskbar while I’m signed in”.

How do I set up my e-mail?

How do I set up my e-mail?

Here’s how to set up your e-mail in Outlook. (The information in this article applies to Outlook 2013/2016.)   Click File > Account settings > Account settings. Select the ‘E-mail’ tab and click New. Select ‘Manual setup or additional server types’ and click Next....

Akeeba Backup error

  This error may occur if your hosting account is set to use an older version of PHP. The latest versions of AkeebaBackup require PHP5.6 or later. To resolve this issue, in cPanel click “Select PHP version” and choose PHP version 5.6 or later and click Set as...

Reset email password

  To change your e-mail password, follow these steps: Browse to your webmail page (e.g. http://delitech.co.za/webmail/) Enter your e-mail address and current password Click the Log in button Click the drop down arrow next to your e-mail address (top right) and click...

Auto-responder setup

  To log in to your cPanel, follow these steps: Browse to your website adding a trailing /cpanel/ to the URL (e.g. www.yoursite.co.za/cpanel/) Enter your username and password Click the Log in button

Log in to your cPanel

  To log in to your cPanel, follow these steps: Browse to your website adding a trailing /cpanel/ to the URL (e.g. www.yoursite.co.za/cpanel/) Enter your username and password Click the Log in button

ISP outgoing mail servers

  Below is a list of popular ISP outgoing mail servers. If your ISP is not listed, e-mail support@delitech.co.za. Click here for a guide on setting up your e-mail. Telkom ADSL smtp.dsl.telkomsa.net Telkom Mobile smtp.saix.net M-web smtp.mweb.co.za Vodacom...

Interpreting your AWstats

  Unique visitors A unique visitor is a person or computer (host) that has made at least 1 hit on 1 page of your web site during the current period shown by the report. If this user makes several visits during this period, it is counted only once. Visitors are tracked...

How do I set up my e-mail?

Here’s how to set up your e-mail in Outlook. (The information in this article applies to Outlook 2013/2016.)   Click File > Account settings > Account settings. Select the ‘E-mail’ tab and click New. Select ‘Manual setup or additional server types’ and click Next....

“You are not permitted” error

  This problem seems to be plaguing Joomla 3 users lately. To work around this issue, follow these steps: Check the box on the left of the link Click the Edit button

Free software available

  Looking for free software? 7-Zip Acronis Drive Monitor Adobe Reader AIMP Audacity Avast Free AVG Free Bullzip Free PDF Printer CCleaner CD Burner XP Chrome Comodo Backup Firefox Fotosizer LastPass LibreOffice Malwarebytes Anti-Malware MoBackup Notepad++ Paint.NET...

Clear Skype logs

  If you find the Skype history a bit too lenghty, here’s how to clear the logs. Click Tools > Options Click IM & SMS Under “IM settings”, click “Clear history” > Delete

Free software available

  Looking for free software? 7-Zip Acronis Drive Monitor Adobe Reader AIMP Audacity Avast Free AVG Free Bullzip Free PDF Printer CCleaner CD Burner XP Chrome Comodo Backup Firefox Fotosizer LastPass LibreOffice Malwarebytes Anti-Malware MoBackup Notepad++ Paint.NET...

On-screen keyboard pops up

  The on-screen keyboard seems to be misbehaving on a growing number of Windows 10 desktop PCs. It appears to be due to a inconsistency between its “new” and traditional Control Panel settings. The on-screen keyboard is switched off in Windows 10’s “new” settings, but...

Change folder permissions

  Folder permissions can be set with your FTP client or the File Manager under cPanel. public_html – 0750 Sub folders inside public_html – 0755 Files inside public_html – 0755 or 0644

Completely disable quick access

  Many users don’t like how Quick Access behaves in Windows 10. Here’s how to completely disable it. Disclaimer: This procedure requires editing the registry. Recommended for expert users only. Proceed at own risk. First, set Windows Explorer to open on This PC. Press...

Open Windows Explorer on this PC

  There appears to be a bug with the Chrome icon in Windows 10. Here’s how to fix the huge Chrome icon that appears from time to time. Update (Nov 2016): This appears to be a temporary solution only. Chrome updates seem to have the bug reappear. Right click the Chrome...

Fix the huge Chrome icon

  There appears to be a bug with the Chrome icon in Windows 10. Here’s how to fix the huge Chrome icon that appears from time to time. Update (Nov 2016): This appears to be a temporary solution only. Chrome updates seem to have the bug reappear. Right click the Chrome...

Clear all print jobs from the queue

  If a print job gets stuck, follow these steps to clear the queue: Right click the Start button (Windows 8, 8.1, 10) Click Command Prompt (Admin) Enter the following commands: net stop spooler del %systemroot%\System32\spool\printers\* /Q /F /S net start...

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