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Terms of sale

These are the terms of sale (“terms”) of Delitech I.T. Solutions (“us”, “we”, “our”).

By ordering/purchasing any items, including but not limited to accessories, cables, consumables, parts, peripherals, software and/or sundries (“goods”) from us, you agree to our terms.

Our terms are subject to change. It is your responsibility to review our terms from time to time.

Except as provided for under a different agreement, you will be charged the applicable prices and agree to pay for all goods.

Our prices exclude delivery fees and service fees for installation/configuration. Delivery and service fees are non-refundable.

Our prices are subject to change without notice.

Unless stated otherwise, all quotations are valid for one (1) day. We may cancel any quotation/order in the event of a price error/change or if we are unable to fulfil the quotation/order. If you already made a payment, we will refund you in full.

Any images used to depict items on our website or in our marketing materials are for display purposes only. Items may differ from the images.

All sales are subject to the availability of stock. We keep limited stock. We cannot guarantee that stock will be readily available at any time. Goods are typically ready for collection/delivery in 3-5 days unless we experience a delay in the supply chain. Special and import orders may take longer. We will notify you by e-mail/SMS when your order is ready. You must collect your order within five (5) days of being notified, failing which we may return the goods to our suppliers and cancel your order. In this event, a handling fee of ten percent (10%) will be charged.

We deliver to addresses in Gauteng only. You will be charged the applicable delivery fee.

All goods are ordered from our suppliers on your behalf. It is your responsibility to consider your order, check specifications, confirm compatibility, and to make the necessary enquiries. Any failure on your part in this regard will not be grounds to return goods.

All orders must be paid in full in advance. Your order will be on hold until payment reflects in our bank account. All goods remain our property until paid for.

You may cancel an order at any time for a full refund.

You may return goods to us for a refund in their original, sealed packaging within seven (7) days. We will not accept goods that have been assembled, used, installed, modified or damaged in any way. We will not accept returns if there are any damaged or missing accessories, packaging, materials or installation media. All returns are subject to inspection and testing and validation against your original invoice. All returns are subject to a ten percent (10%) handling fee.

Accessories, consumables and software cannot be returned.

Special offers are subject to availability. We may limit quantities or withdraw special offers at any time.

Where any item fails to perform as per manufacturer specifications within the first six (6) months, you may opt for a repair, replacement or refund. After the first (6) months, the item will be sent for repairs. Laptops, printers and monitors must be returned to the manufacturer for inspection and testing. Repair, replacement or refund will only occur once the defect is confirmed and the item accepted by the manufacturer. Standard industry procedures apply. Replacement: A new item will be ordered. Repairs: The item will be sent to the nearest service centre. Refunds: A refund will be paid within ten (10) days.

We are a reseller, not a manufacturer. We cannot guarantee compatibility, performance, reliability or quality.

It is your responsibility to comply with the manufacturer’s warranty terms, including but not limited to installation requirements and directions for use.

Unless stated otherwise, all goods are warranted against material defects by the manufacturer for at least one (1) year from the date of purchase. Our PC Professional computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive).

Storage devices (hard disks, flash drives, etc.) may fail without warning at any time. It is your responsibility to back up your data. You disclaim us from any liability in the event of data loss.

Any of the following will void the manufacturer’s warranty:

  • Removing manufacturer fitted plugs
  • Removing labels
  • Breaking seals (including warranty seals)
  • Marking or writing on any item
  • Scratches, physical damage, abuse or dropping any item
  • Improper or uninformed use
  • Heavy duty or commercial use (except where expressly specified for such use)
  • Dust and heat
  • Static, electric shock, under voltage, over voltage and burns
  • Spillage
  • Overclocking (including but not limited to memory, graphics cards and processors, except where expressly specified for overclocking and within specified parameters)
  • Unauthorised repair, modification or service
  • Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)

We will not be liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the scope of their employment, or for those of reviewers or any 3rd party.

You must e-mail complaints@delitech.co.za if you have any complaints. We will make every effort to resolve any issues. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond, failing which we may  respond at the same level and publicly disclose any relevant facts.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

The names DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks in the Republic of South Africa.

The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms does not in any way suggest a waiver of any of our rights.  If any of our terms are severed, all remaining terms will remain in effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement between the parties.

Any and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

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