Unless expressly stated otherwise, all goods are warranted to be fit for their purpose and free of defects for at least one (1) year from the date of purchase. All returns under warranty are subject to validation against your original invoice. All warranties exclude fair wear and damage arising from dust, heat, lightning, spills and power surge.
We are fully compliant with section 56 of the Consumer Protection Act. See here.
If any goods are defective under the manufacturer’s warranty, we will return the goods to the manufacturer, and the manufacturer may opt for repair or replacement.
These things will void your warranty:
- Removing manufacturer fitted plugs
- Removing labels
- Breaking seals (including warranty seals)
- Marking or writing on any item
- Physical damage, abuse or dropping any item
- Improper use
- Dust and heat
- Static, electric shock, under voltage, over voltage and burns
- Unauthorised repair, modification or service
- Improper installation (e.g. broken or bent pins/incompatible parts etc.)
Consumer Protection Act Section 56 “Implied warranty of quality”
“(2) Within six months after delivery… the consumer may return the goods… if the goods fail to satisfy the requirements and standards contemplated in section 55, and the supplier must… either (a) repair or replace the failed, unsafe or defective goods… or (b) refund to the consumer the price paid… for the goods.”
Within the first six (6) months from the date of purchase, if any goods are not of the expected quality or fail to perform as per manufacturer specifications, we will refund the goods in full.
If any goods are defective under the manufacturer’s warranty during this time, you may opt for repair, replacement or refund. Laptops, monitors and printers must be returned to the manufacturer for assessment. We will strictly repair, replace or refund only after receiving confirmation from the manufacturer.