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Hosting and connectivity services: (1) Payable by the 7th day of each month for the month in advance. (2) Services are not prepaid, not pay-as-you-use, and cannot be paused. (3) Service fees subject to change, including under a fixed term promo. (4) Late or non-payment will result in service suspension on the 2nd Wednesday of the month, with a reconnection fee of R100. (5) Services are intended for personal use unless otherwise specified. (6) SLA/repair lead time 3–5 working days. (7) Faults and outages may occur due to various reasons, including construction, municipal works, theft and vandalism; most network providers commit to ~95% annual uptime. (8) Customer is responsible for insuring 3rd party network equipment, including ONTs and free-to-use devices, against damage or loss, including from lightning or surge, and will be liable for repair or replacement costs. (9) Customer is required to test for and report faults in line with the procedures prescribed by the network operator. (10) Speed tests must be conducted using solid copper CAT6 LAN cable while the connection is idle. (11) Network operator will not accept WiFi tests. (12) Onsite testing and site surveys are not included in the service fee and will be charged for at prevailing rates. (13) Improvements to WiFi for customer’s own account. (14) A single site, app or service that does not perform as expected is not necessarily indicative of a fault with the service. (15) Unofficial sites, apps and services will not be supported. (16) Office hours are Mo-Fr 10am to 6pm (excl weekends & public holidays). For support (incl after-hours), post a private message to us on Facebook at https://facebook.com/delitechza/ visit https://rise.delitech.co.za or e-mail support@delitech.co.za. (17) Maintenance/repairs will be scheduled by the network operator in line with the applicable SLA. (18) We will follow up three (3) times daily with the network operator. (19) Delitech is not in control of and shall not be liable for network operator or 3rd party lead times or their internal processes such as scheduling.
Domains: (1) Payment due within fourteen (14) days of invoice date. (2) Non-payment may lead to the domain expiring at customer’s risk. (3) Expired domains may enter closed redemption, which may involve additional recovery fees.
Cancellations: (1) One (1) full calendar month’s written notice is required. (2) Submit the prescribed cancellation form to obtain cancellation reference number (CRN). (3) Customer is responsible for network operator cancellation fees, including for the full notice period, and any applicable installation, activation, or equipment costs, including costs recoverable under promotional terms.
Sales: (1) Orders under R5000 require a 50% deposit; orders above R5000 require full payment in advance. (2) All goods remain the property of Delitech until fully paid. (3) Goods warranted for at least twelve (12) months unless otherwise specified. (4) Sales agreement deemed concluded on final delivery and full payment. (5) Estimated delivery is typically 3–5 working days, unless otherwise specified; exclusions apply to special or import orders.
Workshop services: (1) Subject to a non-refundable R250 diagnostics fee payable in advance. (2) All work (including parts) will be quoted on. (3) Balance due for payment upon collection. (4) No property will be released without full payment. (5) Uncollected property may be disposed of after thirty (30) days.
Onsite services and SLA’s: (1) Payable within seven (7) days of invoice date. (2) Service warranty is fourteen (14) working days.
General: (1) Pricing subject to change, with thirty (30) days’ notice to the contact details on record for hosting and connectivity services (statutory changes such as changes in the VAT rate excluded). (2) Any items installed or otherwise delivered to customer are subject to full terms of sale, including returns & warranty terms. (3) Delitech is not a credit provider; any grace period granted does not constitute a credit offer. (4) Non-receipt of invoice is not grounds for non-payment; onus is on customer to check their spam folder and update their contact details on record or to otherwise request their invoice. (5) Customer is responsible to verify banking details and ensure transaction security (particularly so in the case of first time payers). (6) Unpaid accounts over 90 days will be handed over for collection, incurring admin charges. (7) Hosting and connectivity services will be cancelled after 60 days of non-payment.Consent: By engaging/transacting with Delitech, customer consents to the collection and use of personal information and for access to/handling/transport/storage of applicable devices for administrative and service purposes. Delitech shall not be liable for any direct, indirect, or consequential loss or damage arising from circumstances beyond its direct and reasonable control. For service-specific disclaimers and full terms, including privacy policy, visit the official Delitech website at www.delitech.co.za.