General Information applicable to all invoices

We accept cash (in-store), card (in-store or via Network – formerly Payfast – or Yoco), Mobicred (via Network), RCS (via Network) – including your account/store card for Game, Makro, Builders, Cape Union Mart, Keedo, Old Khaki, Poetry, Tread+Miller, VIP, CTM, Contempo, Supa Quick, Edgars and Jet -, Zapper, and internet/EFT banking payments. For same-day payments from banks other than FNB, consider InstantEFT via Network. All details appear on the invoice.

If this is your first time making an internet/EFT banking payment to Delitech, please ensure you verify our banking details via our website.

Hosting/internet services: Payable by the 7th day of the month for the month in advance according to invoice date. Services are not “prepaid” or “pay-as-you-use” and cannot be “paused” to avoid billing. Late/non-payment will result in suspension of services. A reconnection fee of R100 will be charged to reinstate services. Services are intended for personal/home use, with a 3-5 weekday turnaround for repairs unless otherwise stated. Faults/outages occur for several reasons. Most network operators guarantee ~95% annual uptime (allowing for up to 18 days of annual downtime). Customer is responsible for insuring 3rd party network equipment (including ONTs and free-to-use routers) against damage/loss (including lightning/surge). Customer will be charged for repairs to/replacement of damaged/lost equipment. Customer to test for and report faults as prescribed by network operator.

Domains: Payment due within 14 days of invoice date. Non-payment will result in the domain being allowed to expire at customer’s risk. Domain will enter closed redemption. Additional fees may apply to recover the domain (it may not be possible to recover the domain at all). Cancellations: All cancellations require 1 calendar month’s written notice. Customer will be liable for network operator cancellation fees (including service fees for full notice period, installation/activation charges and equipment). Customer to obtain cancellation reference number (CRN) as proof of cancellation. Without CRN customer will be liable for 90 days of service (assumed service abandonment), and full notice period to network operator (120 days total).

Sales orders/Payment policy: Deposits: 50% for amounts under R5000, full payment in advance for amounts above R5000. Goods remain property of Delitech until fully paid. Prices subject to change (30 days’ notice will be given for hosting/internet price changes). All goods warranted for at least 1 year unless otherwise stated. Sales agreement concluded upon full payment and product delivery in accordance with provisions of CPA/ECTA. Responsibility to verify banking details & for transactional security rests with customer. ETA typically 3-5 weekdays or as otherwise stated. Exclusions apply to special/import orders. E&OE.

Workshop bookings: Non-refundable diagnostics fee of R200 payable in advance regardless of prognosis. Balance payable upon collection. No property will be released without payment in full. Property not collected within 30 days will be disposed of at the customer’s risk. Property left with Delitech at customer’s sole risk. Optional insurance available (insurance charges apply). On-site services: Full amount payable within 7 days of invoice date.

General: Delitech is not a credit provider. Any grace period for payment does not constitute a credit offer. Non-receipt of invoices does not excuse non-payment. Responsibility to check spam folder / inform Delitech of changes to contact details rests with customer. Unpaid accounts will be handed over for collection after 90 days, incurring admin/legal charges. Consent: Customer grants consent to collect and use personal information for administrative purposes, to collect/transport/store customer’s property, and to provide services in according with industry practice. Terms & conditions / Disclaimer: Delitech will not be liable to customer for any direct, indirect, special, or consequential damage/loss of any nature arising from whatsoever cause beyond our direct control.