General Information applicable to all invoices

HOSTING & INTERNET ACCOUNTS are payable monthly in advance on or before the 1st of the month. Late payments are very disruptive to our business, resulting in a lot of correspondence between us and the upstream provider to manage your unpaid account. Except where you’ve applied to make your payment on a different date, if your account is not paid within seven (7) days of the due date, your service will be suspended, and an admin fee of R200 will be charged to reinstate your account. To apply to make your monthly payment on a different date, click here.

CANCELLATIONS are subject to one (1) calendar month’s notice by completing the prescribed cancellation form and obtaining a cancellation reference number as proof of cancellation. To cancel your service, click here. A calendar month’s notice means that if your cancellation is received later than the 1st of the month, it will take effect only at the end of the following month. It is your responsibility to cancel timeously in accordance with your lease expiry date or transfer date if you sold your house. You are liable for payment of the notice period whether or not you still reside at the premises. If you cancel your service within 12 months of any promotion, including if your installation/activation was subsidised or paid for by Delitech, any promotional discounts will be reversed, and the installation/activation charges payable in full within seven (7) days. Please note: We will continue to invoice you for the service until you cancel the service appropriately.

CHANGE OF ADDRESS: Please note that a cancellation must typically be processed for your current address for most network operators, and a new application completed for the new address, even if it’s right next door, within the same complex/apartment building, etc. The cancellation charges stated above will apply in this case. Some network operators permit a reactivation (subject to the relevant service charges). We will advise if this option is available to you.

DOMAIN RENEWALS are payable within seven (7) days of the invoice, failing which your domain will be left to expire and become available for registration on the open market. To review our domain policy, click here.

ONSITE SERVICES are payable within seven (7) days of the invoice date.

WORKSHOP SERVICES are subject a deposit of R400 which will be offset against your final invoice. This is to help avoid situations where devices are left for repair and never collected after the work was completed. The balance is payable on collection. No property will be released without payment.

SALES ORDERS are subject to a 50% deposit on amounts above R1500 and under R5000, and full payment in advance on all orders above R5000. All sales are subject to our terms of sale including our Order Cancellations, Returns and Refunds and Warranty policies.

OTHER IMPORTANT POINTS:

We are not a credit provider. Any grace period for payment is to provide for interbank delays and does not constitute a credit offer.

Non-receipt of invoice is not grounds for non-payment. Please let us know should you not receive our invoices.

Unpaid accounts will be handed over for collection incurring admin and legal fees. ID numbers of non-payers will be flagged as high risk. This information will be available to other service providers.