Policies, terms and conditions

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Policies

Acceptable use policy

You may not use our internet services, including but not limited to ADSL, fibre, LTE-A or WiFi, or hosting services (“services”) to

harm or interfere with our network or the network of any 3rd party
interfere with the use and enjoyment of our services by other users
infringe on the copyrights or intellectual property rights of any 3rd party
host, post, transmit or re-transmit, submit, receive, upload, download, post, use, copy or otherwise reproduce, distribute or store any content which is harmful, obscene, indecent, hateful, malicious, racist, fraudulent, libellous, treasonous, violent, discriminatory, defamatory, constitutes hate speech, abuse, threatens the health or safety of anyone, constitutes a security risk, commissions a criminal offence (including but not limited to an offence against any child), or violates any 3rd party’s privacy;

We may establish rules and limitations (“restrictions”) concerning the use of our services from time to time. We will notify you accordingly. You must comply with such restrictions.

E-mails sent from any of our domains, including but not limited to delitech.co.za and third party domains hosted by us are subject to our e-mail policy.

You may not distribute by any means or for any reason any materials that are subject to copyrights, trademark rights or intellectual property rights (including but not limited to audio, video, books, magazines and photographs).

You may not connect to any 3rd party network or system without proper authorisation.

You may not restrict, inhibit or interfere with the ability of any person to access, use or enjoy our services, the internet. You may not create an unusually large burden on our network (including but not limited to continuously upload or download streaming video or audio; continuously upload or download peer-to-peer or by FTP; or otherwise continuously generate levels of traffic sufficient to impede others’ ability to use our services). You may not use our services in an abusive manner in connection with any unlimited packages, options or special offers/promotions.

We may manage our network in order to optimise its efficiency for the benefit of all our users (including but not limited to rate limiting/throttling, preventing spam, running antivirus, protocol filtering and imposing restrictions on your use our services in any way other than intended). We may take any action we deem appropriate in order to help ensure the integrity of our service experience for all users (including limiting your data traffic by controlling your data usage).

We may intervene at any time to ensure quality of service to all our clients.

You may not use our services for unattended automated operation. You may stay connected as long as you are actively using your connection. You may not to use any software with the purpose of simulating network activity to avoid session inactivity disconnection.

You may not use our services to interfere with, gain unauthorised access to, or otherwise violate the security of our or any 3rd party’s servers, networks, computers, devices, software or data, including but not limited to:

unauthorised monitoring, scanning or probing or any other action aimed at the unauthorised interception of data or harvesting of e-mail addresses;
hacking, attacking, gaining access to, breaching, circumventing or testing the vulnerability of the user authentication or security of any host, network, server, computer, device, software or data;
impersonating others or to secretly or deceptively obtaining personal information of 3rd parties (phishing, etc.);
using any program, file, script, command or transmission of any message or content of any kind, designed to interfere with a terminal session, the access to or use of the Internet or any other means of communication;
distributing or using tools designed to compromise security (including but not limited to SNMP tools), including cracking tools, password guessing programs, packet sniffers or network probing tools (except in the case of authorised legitimate network security operations);
knowingly uploading or distributing files that contain viruses, spyware, Trojan horses, worms, time bombs, cancel bots, corrupted files, root kits or any other similar software or programs that may damage the operation of another’s computer, network system or other property, or be used to engage in modem or system hi-jacking;
engaging in the transmission of pirated software, audio and/or video;
with respect to dial-up accounts, using any software or device designed to defeat system time-out limits or to allow your account to stay logged on while you are not actively using our services or using such account for the purpose of operating a server of any type;
using manual or automated means to avoid any use limitations placed on our services;
providing guidance, information or assistance with respect to causing damage or security breach to our network or systems, or to the network of any other ISP;
failure to take reasonable security precautions to help prevent violation(s) of our terms.

You are responsible for your use of our services, including use by 3rd parties (whether authorised or not).

We are committed to your privacy. Except to any extent required under the law, we will not specifically, in a targeted manner, monitor how you use our services. We may perform random checks to ensure compliance with our terms.

Similarly, except to any extent required under the law, we will not disclose any information about how you use our services.

If you breach our acceptable use policy, we may, depending on severity, temporarily suspend our services to you, charge a penalty or terminate our services to you.

Any unlawful use of our services will be reported.

Backup and data loss policy

It is your responsibility to back up your files, including but not limited to personal, business, specialist, hobbyist or niche data. If you wish for us to back up your data, you must state such in writing. We cannot guarantee that any backup will be complete, error-free or contain any files that you consider important. We will retain your back up for fourteen (14) days after which we will permanently destroy it. In the event of storage device failure, it may not be possible to back up your files at all. We will not be responsible for data loss whatsoever regardless of the circumstances.

Storage devices (sold state drives, hard drives, flash drives, etc.) may fail without warning at any time. While we will gladly honour the warranty on such item, we will not be responsible for data loss. It is your responsibility to back up your data.

Domain policy

These are the Domain Registration/Renewal Terms (“terms”) of Delitech I.T. Solutions (“we, us, our”), referred to as our “Domain Policy”.

Our terms are subject to change. It is your responsibility to read our terms before registering, renewing, transferring or hosting your domain through/with us (“services”).

By using our services, you unconditionally agree to our terms.

You are required to provide certain personal/business information, including but not limited to contact information, to register/host a domain with us. You consent to us collecting this information. This information will appear on the public WHOIS record for your domain. You agree to provide accurate information. You agree to notify us immediately of any changes to your information. We will deal with your information according to our privacy/POPI policy.

We will charge fees for registering/renewing your domain. You agree to pay all fees relating to your domain, including but not limited to registration /renewal fees. We will not refund domain fees after registration/renewal of your domain.

We accept EFT/internet banking, credit card and Zapper payments. Cash deposits (bank notes) into our bank account are subject to a fifty-rand (R50) banking fee. Our banking details appear on all invoices and on our website. Payment disclaimer: It is your responsibility to verify that you always pay funds to the correct bank account. We will notify our clients of changes in our banking details in a clear and unambiguous manner across multiple platforms, including our office, e-mail, SMS, on our website and social media pages. No such notice on its own, without supporting notices on other platforms, will be deemed lawful. You will be liable for payment until your payment is reflected in our accounting system.

All new domains are subject to availability. All domains are registered on a “first come first served” basis. You warrant that you have the right to register/use the domain. We will not be liable to determine your rights to register/use a domain. We will not register, transfer or host any domain that is offensive or infringes on the rights, including but not limited to intellectual property or trademark rights, of any third party. We offer no warranty of any nature regarding any domain or the registration or use thereof.

Registration/renewal of your domain will be subject to the applicable registry’s rules, terms and conditions, referenced herein by incorporation. See http://www.registry.net for the ZA Central Registry or https://www.icann.org/resources/pages/responsibilities-2014-03-14-en for ICANN. It is your responsibility to familiarise yourself with the content thereof.

We will resolve domain disputes in accordance with the rules of the applicable registry. See http://www.domaindisputes.co.za for the ZA Central Registry or https://www.icann.org/resources/pages/help/dndr/udrp-en for ICANN. If we are presented, in contemplation of legal proceedings, with prima facie evidence by a third party that your domain violates the third party’s rights, we may disclose your name and contact details to the third party. We will have no further obligations to you or to the third party. We will not be a party to the domain dispute. We will transfer a disputed domain if we receive a legal decision to transfer the domain, or if we are ordered to do so by a court with competent jurisdiction.

You may use your domain for lawful purposes only. You may not use your domain with ill intent, including but not limited to distributing malware, operating botnets, defamation, unfair competition, passing off, phishing, piracy, counterfeiting, fraudulent or deceptive practices or to confuse or mislead any person or entity. If we receive a notice regarding any harmful or unlawful use of your domain, we reserve the right to act in any appropriate manner, including but not limited to temporarily suspending your domain. We will notify you accordingly. You must respond to notices within forty-eight (48) hours, failing which we will suspend your domain until you respond in the appropriate manner.

Your domain will be registered for at least one (1) year (“registration period”). We will invoice you for domain renewal prior to expiry. This invoice will be considered your notice to renew. To renew your domain, you must pay this invoice within seven (7) days. If this invoice is not paid on time, your domain may be deleted by the registry and become open for registration by a third party. Any domain dispute arising from an expired domain registered by a third party shall be between you and the third party. While we will assist in any way we can, we will not be party to such a domain dispute, nor will we be liable for any loss, including any fees (including legal fees) to reclaim your domain name from a third party, or any damage or loss, including any damage or loss related to your intellectual property or trademark, arising from an expired domain. After expiry, we can attempt to redeem your domain name. If your domain is redeemed successfully, we will charge redemption fees.
We are not liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the reasonable scope of their work, reviewers or any 3rd party.

If you have any complaints, please complaints@delitech.co.za. We will make every effort to address your concerns. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond, failing which we may respond on the same or a similar platform. We may disclose any relevant facts, including communication. Notwithstanding our privacy policy we reserve the right to log, record and archive all interactions, including e-mails, social media messages, phone calls and video footage.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney-client scale, will be for your account.
You consent to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

Except to any extent prohibited under the law, you disclaim us from any liability to you for any direct, indirect, special, incidental, or consequential damage or loss, including but not limited to, any damage or loss arising from lost profits, revenue or opportunity. Our total liability to you for all damages, losses and causes of action (whether in contract, tort, or otherwise) shall be limited to R1000.

The names Delitech I.T. Solutions and Delitech and the Delitech I.T. Solutions logo are trademarks in the Republic of South Africa.

The name Delitech I.T. Solutions is a registered defensive name.

Any failure by us to enforce any of our terms does not suggest a waiver of any of our rights. If any of our terms are severed, the rest of our terms will remain in effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement.
All prior or contemporaneous agreements are merged herein and superseded hereby.

Any rights not expressly granted herein are reserved.

Fair use policy

Our powerDSL and supremeDSL plans are designed to offer flexibility to home and small business users.

These plans offer Rand per gigabyte savings compared capped plans, afforded by prioritising certain protocols. If your idea is to download hundreds of gigs, these plans are not suitable.

1 = Highest / 4 = Lowest
If you exceed the weekly quota, all protocols are prioritised to level 4. Such prioritisation will last for seven (7) days.

	powerDSL	supremeDSL
Browsing	3	2
Voice over IP	1	1
Gaming	1	1
Streaming	2	1
Secure browsing (HTTPS)	2	1
Virtual private network	2	1
File transfer	3	3
Peer-to-peer	4	4
Other	4	4

Please note: If you change the default ports for these applications, your usage will be rated “Other”. Peer-to-peer is always given the lowest priority.

POPI policy

This is the POPI policy of Delitech I.T. Solutions (“us”, “we”, “our”) that explains how we deal with your personal information under the Protection of Personal Information Act (“POPI”).

We are committed to your protecting your privacy and to ensure that your personal information is collected, used and disclosed in a manner that fully complies with POPI.

We collect and use your personal information to provide products and services to you, to help us improve our website, to help us improve our products and services, to transact with you, to administer your account, to communicate with you, to engage with you on social networks, and to provide support to you.

The nature of any personal information we collect from you will depend on the context in which you provide it and the purpose for which we collect and use it. We will only collect the personal information that we need for that purpose.

We collect personal information from you when you register or log in as a user on our website, order products or services from us, send us e-mail, fill in a form, submit a ticket, submit an enquiry, participate in a forum, engage with us on social networks, or contact us.

We will indicate, where possible, what personal information is mandatory, and what personal information is optional. If you do not wish to provide the personal information that is mandatory, we may not be able to do business with you or otherwise assist you.

We collect information and statistics on how our website is used using “cookies”. To read more about “cookies”, click here. We also use “cookies” to store session information, such as items in your shopping cart. For security reasons, we also collect your IP address.

As broadly stated above, we will only use your personal information for the purposes for which it was collected, for example to manage your account, maintain sales and service records, perform credit checks, collect money owed to us, verify your authority or identity, confirm any transaction, detect and prevent fraud, crime, cybercrime and security breaches, conduct market research or customer satisfaction research, respond to legal notices, or institute or participate in legal proceedings.

We may use your personal information to comply with legal or regulatory requirements under which we operate or which otherwise apply to us.

Our purpose is to provide I.T. products and services to you to the best of our ability. In order to do so we may send status alerts and updates, information about our products or services, pricing and service fees, and other relevant information by e-mail or SMS. You may opt out of receiving e-mail or SMS’s from us. If you opt out, you will not be informed about any issues that may impact on our ability to provide products or services to you. To opt out, send an e-mail to legal@delitech.co.za.

We may disclose your personal information to service providers and other relevant parties involved in the delivery of products and services to you. Under POPI, all parties are required to implement measures to protect your personal information. We have taken steps to ensure that we do business only with service providers and parties who are POPI compliant.

We may share your personal information with and obtain personal information about you from credit agencies, law enforcement agencies, and other service providers that you do business with. We may disclose your personal information when we have a duty or right to do so under the law, or to protect our rights, or those of our partners, staff, clients, or third parties.

We will continue to review our security protocols and processes to ensure that your personal information remains secure. Our security protocols and processes entail physical security, computer and network security, access control, retention and disposal of any applicable personal information, monitoring access and use of personal information, detecting and responding to security threats, investigating and responding to security breaches, and internal policies on acceptable use and privacy.

You may at any time request a copy of the personal information we have about you. To do so, e-mail legal@delitech.co.za. We may charge the applicable fee under POPI to provide this information to you. We will verify your identity before providing your personal information.

You have the right to ask us to update or delete your personal information. To do so, e-mail legal@delitech.co.za. We are required to maintain financial records for up to five (5) years. These records may include, to a lesser extent, personal information that we may not delete. We will verify your identity before updating or deleting your your personal information.

If you would like more information, have any questions or believe that we are in breach of this policy, please contact us or e-mail legal@delitech.co.za.

Privacy policy

This is the privacy policy of Delitech I.T. Solutions (“us”, “we”, “our”).

We respect your privacy and the confidentiality of your personal information.

Any personal information that you provide to us will be used only to fulfil our obligations to you, to provide products and services to you, to administer your account, to communicate with you, to transact with you, to engage with you on social networks and to provide support to you.

We will not disclose your personal information to any third party unless we are required to do so under the law, it is in the public interest to do so, it is necessary to protect our rights or those of our partners, staff, clients or any third party, or you otherwise expressly give us permission to do so.

We have put protocols and processes in place to prevent unauthorised access to, modification or destruction of your personal information. These are based on industry standards, the requirements of our business, and the legal and regulatory requirements under which we operate.

You may browse our website anonymously but we will collect your IP address for security purposes. For statistical purposes and to improve our website, we will collect information about the device, browser, operating system and screen resolution you are using, the pages on our website that you view, and the information that you search for on our website.

Click here to read our Privacy policy.

Order policy

You agree to pay for all goods. All orders must be paid in full in advance. Your order will be on hold until your payment reflects in our bank account. All goods remain our property until paid for.

We may cancel your order in the event of a pricing error, stock-out or for any other unforeseen reason (e.g. major delay in supply). In this event, we will refund you in full.

Orders placed on weekends or public holidays will be processed the next weekday.

Our suppliers are typically closed from mid-December to the first week in January. Orders placed during this time will only be processed once our suppliers reopen.

You may cancel any order for a full refund within the first twenty-four (24) hours. After twenty-four (24) hours or where your order has already been dispatched we will charge a handling fee of ten percent (10%).

The ‘estimated time of arrival’ (ETA) is typically 3-5 weekdays (excluding weekends and public holidays). Imported goods may take 14-21 weekdays or longer. The ETA is subject to change at any time. We will notify you accordingly.

We will notify you when your order is ready to collect. You must collect your order within five (5) days of being notified, failing which we will cancel your order, return the goods to the supplier and charge a handling fee of ten percent (10%). No third party will be allowed to collect on your behalf without prior arrangement.

Warranty policy

Items that appear to be defective must be returned to us as soon as the defect is detected. For safety and warranty purposes you should not continue to use such item.

Toner/inks that appear to be defective must be returned to us within two (2) weekdays. Usage on such toner/inks may not exceed ten percent (10%) as measured in terms of the device and/or its software. We will charge a handling fee of ten percent (10%) for every ten percent (10%) of usage in excess.

Laptop batteries must be installed, charged and tested according to manufacturer specifications. Laptop batteries that appear to be defective must be returned to us within two (2) weekdays. Charge cycles on such batteries may not exceed a count of three (3). We will charge a handling fee of ten percent (10) for every charge cycle in excess.

Within the first six (6) months of purchase, if an item is not of the expected quality or fails to perform as per manufacturer specifications, you may opt for a repair, replacement or refund*. For the remaining warranty term, the item will be sent in for repairs under the manufacturer’s warranty.

*Laptops, monitors and printers must be returned to the manufacturer for inspection and testing (RMA procedure). We are only able to repair, replace or refund after the defect is confirmed by the manufacturer and the return authorised. We are not responsible for manufacturer or service centre lead times.

We are a reseller, not manufacturer. While we carefully source all goods, we are not responsible for the performance, reliability or quality of any goods.

You must comply with the manufacturer’s warranty terms, including but not limited to installation instructions and directions for use.

All goods are warranted against material defects by the applicable manufacturers for at least one (1) year from the date of purchase unless stated otherwise. Our PC Professional range of computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive which are warranted for one (1) year). All laptops are warranted against material defects for at least one (1) year from the date of purchase unless stated otherwise (excluding the battery, charger and optical drive which are warranted for one (1) year).

The following will immediately void the manufacturer’s warranty:

Removing manufacturer fitted plugs
Removing labels/breaking seals
Marking the item or writing on the item
Scratches/physical damage
Improper use
Heavy duty/commercial use (except where expressly intended)
Unreasonably dusty, greasy or dirty
Static, shock, under-powering, over-powering
Water/liquid damage
Overclocking (except where expressly intended)
Unauthorised repair, modification or service
Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)

Terms and conditions

Amazon shipping terms and conditions

Terms and conditions as applicable to Amazon shipping:

Amazon US only : We ship items purchased from Amazon US only. We are not responsible for any items until they are signed for by our US staff. It is your responsibility to ship to the correct address.

Weight : Minimum shipping weight – 0.5kg. Maximum shipping weight – 20kg. We reserve the right to repackage items to optimise shipping weight.

Import/export restrictions : We will not ship any item that is not eligible for export from the US or import into South Africa or appears on our list of prohibited items. We reserve the right to reject any item. Prohibited/restricted items may be ceased by customs and/or penalties imposed. Any penalties will be for your account.

Customs inspections : All shipments are subject to customs inspections and may be scanned and photographed. Shipments may be opened and resealed by customs.

Insurance : It is your responsibility to insure your shipment. We are not liable to you for any damage, breakage or loss.

Shipping time : Shipping to South Africa is estimated to take 7-14 days (excluding public holidays). There may be delays for several reasons. We are unable to guarantee shipping time.

Fees : All fees (including but not limited to shipping, insurance, extras, duties, taxes, disbursement fee, service fees, adjustments, admin fees and penalties) are for your account. You agree to pay all fees in full.

Disclaimer : We are not the seller. We are not responsible for any items. It is your responsibility to check for compatibility etc. We are not able to offer support. All imports are entirely at your own risk. All warranties are with the original seller. We do not offer return shipping to the US. Except as provided for, you disclaim us from all liability.

ISP Terms and conditions

These terms and conditions (“terms”) apply to all connectivity services, including ADSL, Fibre, LTE, and WiFi (“services”) provided by Delitech (Pty) Ltd t/a Delitech IT Solutions (“us”, “we”, “our”).

Any reference to the singular also mean the plural, and vice versa.

These terms are subject to change. It is your responsibility to read these terms before using our services.

Our services are subject to our Acceptable Use Policy and E-mail Policy, available on our website or by e-mailing legal@delitech.co.za, and the terms and conditions of the applicable last mile, upstream or network provider or partner, collectively and interchangeably described as “supplier” herein, available on its website, including but not limited to

and the rules and policies of the Internet Services Providers’ Association (“ISPA”) (www.ispa.org.za).

By using our services, you agree to these terms, including the rules, policies, terms, and conditions, as referenced above.

You must provide certain personal information, such as your name and contact information, to use our services. We will collect and use this information in accordance with our Privacy Policy and Protection of Personal Information Policy (these policies are available on our website or by sending an e-mail to legal@delitech.co.za). You warrant that the personal information you provide will be true and accurate.

Our services are subject to verifying your identity and address as per the Regulation of Interception of Communication Act of 2009 (“RICA”). You must provide a certified, clear, legible copy of your identity document and proof of address.

Our services are subject to availability at the address designated for delivery, installation and/or activation (“premises”). It is your responsibility to confirm availability of our services at your premises. We may cancel your order if we are unable to provide our services at your premises.

The delivery, installation and/or activation of our services is subject to the supplier’s existing schedules. Notwithstanding our efforts to work with the supplier to expedite the delivery, installation and/or activation of our services, we do not guarantee, and are not responsible for, the supplier’s lead time to deliver, install and/or activate our services.

The delivery, installation and/or activation of our services will typically include the hardware necessary to use our services, either paid for upfront, under a fixed term contract, or provided by the supplier on a “free-to-use” basis. Installation will be limited to a standard installation, as defined by the supplier in its terms and conditions, as referenced above. The supplier may communicate with you by e-mail, SMS, or phone calls to arrange for delivery, installation and/or activation of our services. It is your responsibility to respond to any such efforts by the supplier to communicate with you, failing which we may cancel your order.

We will quote and charge you, where applicable, for any additional services, including but not limited to extend or improve your in-house connectivity, or to supply, configure or install any additional networking devices, including but not limited to cabling, range extenders, powerline extenders, routers and switches.

We will begin charging you for our services, including the applicable activation fee and monthly service fee (“monthly fee”), from the date of activation of our services. Except where the supplier charges you directly, we will charge the applicable fees to deliver, install and/or activate our services. If our services are activated before the 20^th day of the month, we will charge pro-rated monthly fees for the current month. If our services are activated on or after the 20^th day of the month, we will charge pro-rated monthly fees for the current month and the monthly fee for the following month in advance. We will continue charging monthly fees until you cancel our services in accordance with our Cancellation Policy, available on our website, or by e-mailing legal@delitech.co.za. Our monthly fees are subject to change. We will give you thirty (30) days’ notice of any change to our monthly fees.

You warrant that you can afford and agree to pay for our services. You must pay for our services by the 3^rd day of any month, failing which we will suspend our services. We will charge a fee of two hundred rand (R200) to reinstate our services. We reserve the right to refuse, suspend or terminate our services in the event of non-payment. We reserve the right to hand over unpaid accounts for collection, incurring admin and legal fees, for which you will be liable.

We accept cash, EFT/internet, debit/credit card and Zapper payments. Cash (bank notes) and cheque deposits directly into our bank account are subject to a banking fee of fifty rand (R50). Our bank details appear on all invoices and our website. It is your responsibility to verify that you make payment to the correct bank account. We will announce changes to our bank details across multiple platforms, including at our office, by e-mail and SMS, and on our website and social media pages. You must disregard any changes to our bank details that are not consistent with this policy. Your account will remain due and payable until such time as your payment reflects in our bank account.

We reserve the right to refuse to accept, process or honour payment on any order, and to cancel any transaction, including any order for which payment has already been made, at our discretion, including but not limited to causes beyond our control, or for any other reason. If we cancel your order, you will be entitled to receive a full refund. Our fees, including costs to deliver, install and/or activate our services and monthly fees, are otherwise non-refundable.

All cancellations, including but not limited to any cancellation where your lease expired or your property was sold, or to migrate to another internet service provider (“ISP”), are subject to giving us thirty (30) days’ notice, or, if you prefer to cancel immediately, payment of a notice fee equivalent to one (1) month’s service fee. If you cancel a fixed term contract early, or where our services were delivered, installed, and/or activated under a promotion, we will recover from you any bona fide costs to deliver, install and/or activate our services. Pursuant to the provisions of the Consumer Protection Act, we may charge reasonable cancellation fees. All fees will become due and payable within seven (7) days.

You may request upgrades or downgrades by e-mailing support@delitech.co.za. In some cases, upgrades will only take effect on the first (1^st) day of the following month. All downgrades are subject to a thirty (30) day waiting period. The monthly fee will be adjusted, and any applicable pro-rata amount charged or credited to your account.

We reserve the right to monitor the network for compliance, performance, and management purposes. We reserve the right to monitor any protocols in use (e.g. peer to peer, e-mail traffic, etc.) to manage the network and, where applicable, enforce compliance with a fair use policy. We may log certain technical information that we use to improve our services or to provide support. Except as provided for in our Acceptable Use Policy, we will not actively monitor how you use our services.

We offer a 99% uptime guarantee as measured by our provisioning systems. We will assume our services are in good working order unless you report any problems with our services. Where applicable, we will report any problems with our services to the supplier. Notwithstanding our efforts to work with the supplier to resolve any problems as soon as possible, we do not guarantee, and are not responsible for, the supplier’s time to resolve any problems with our services (“ETR”). All repairs are subject to the supplier’s existing schedules.

If the fault is localised (e.g. an internal network problem) or caused directly or indirectly, whether accidentally, incidentally, negligently or otherwise, by you or any person, animal, object or event, including but not limited to alterations, renovations, flooding, lightning or surge, at your location, we will charge the applicable fees, including call out, repair and/or hardware replacement costs. We will not be responsible to provide or pay for any temporary connectivity solution, including data costs. Except where the supplier is unable to resolve problems with our services within a reasonable time, no such problems with our services, including any outage, will be sufficient cause for a credit or refund, withholding payment, or for early cancellation of a fixed term contract.

You agree to allow us, and any representatives of the supplier, to perform our reasonable duties to provide our services to you. You agree that you will not interfere with any process, including pressuring us, or any representatives of the supplier, to perform “faster”, including to “cut corners”, break any laws, regulations or rules, fail to follow proper precautions or procedures, including but not limited to administrative, legal and safety precautions or procedures, or to otherwise break with accepted industry practice.

It is your responsibility to take care of the hardware, including any “free-to-use” hardware provided by the supplier, needed to use our services. It is your responsibility to take reasonable precautions against any risks, including accidental damage, flooding, lightning, surge, and theft. If any hardware is damaged or lost directly or indirectly, whether accidentally, incidentally, negligently or otherwise, by you or any person, animal, object or event, including but not limited to alterations, renovations, flooding, lightning or surge, at your location, we will charge the applicable fees, including call out, repair and/or hardware replacement costs.

Any “free-to-use” hardware will remain the property of the supplier. Upon cancellation of our services, you must return, on request, any such hardware to the supplier in a good, working condition, failing which we, or the supplier directly, may charge you for the sale thereof.

Unless stated otherwise, our services are intended for home use, including small home-based offices. Our services are subject to reasonable and responsible usage, as determined at our discretion. We reserve the right to migrate you to a more suitable package. We will notify you and inform you of any cost implications. If you do not agree, we reserve the right to suspend our services to you.

Any access credentials, including but not limited to username and password, API keys, etc., created by you or otherwise provided to you, will serve as identification regarding our services. Should the confidentiality of your access credentials have been compromised, you must notify us immediately so that new credentials may be provided. We will not be liable for the actions of or any transactions performed by third parties who came into possession of your access credentials.

You may use our services for lawful purposes only. You may not use our services with malicious intent, including but not limited to distributing malware, defamation, unfair competition, passing off, phishing, piracy, counterfeiting, fraudulent or deceptive practices, to confuse or mislead any party or entity, or to violate our rights, or the rights of third parties, including trademarks, copyright and intellectual property rights. If we receive a notice regarding any alleged malicious or unlawful use of our services, we reserve the right to act in any appropriate manner, including but not limited to suspend or terminate our services. We will notify you accordingly.

You are responsible for the actions of and transactions performed by third parties under your account, including but not limited to colleagues, employees, family members (including minors), friends, neighbours, and otherwise, whether or not you consented to such use.

Our services may constitute software, services, and content (such as text, animation, photos, video, graphics, music, sound, and voice) that is our or third-party intellectual property, and subject to the intellectual property laws of South Africa. No license to our or third-party intellectual property has been granted to you. Our services may not be used in violation of our or third-party intellectual property rights as applicable.

It is your responsibility to secure your devices, network, and data. It is your responsibility to adequately inform and supervise all users of our services under your account, including but not limited colleagues, employees, family members (including minors), friends, neighbours, and otherwise, of any risks associated with our services, including but not limited to illegal file sharing, illegal streaming, harmful downloads (e.g. trojans, viruses, worms, ransomware etc.), credit card/banking fraud, identity theft, cyber-bullying, phishing, fake/unsolicited/harmful products, services and websites, scams, advertising/adware, other forms of cyber-crime and privacy concerns. We are not responsible for, and will not be liable for, any security breach originating from the internet or otherwise.

Our services are “best effort” unless stated otherwise.

You use our services entirely at your own risk. We reserve the right to, at any time, change or discontinue any aspect of the service, including but not limited to, availability, features, services, or equipment or software needed to access or use the service. Notwithstanding our effort to maintain the availability of the service, we take no responsibility for, and will not be liable for, the service being changed, discontinued, temporarily unavailable or inaccessible for whatsoever reason.

Our services are provided “as is”, without warranty of any kind, express or implied, including but not limited to any implied warranties of reliability, fitness for any particular purpose, timeliness, sequence, completeness, non-infringement of third party rights and/or freedom from errors or inaccuracies.

You agree to defend, indemnify and hold Delitech, its officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, damages, actions and liabilities, including but not limited to, any loss of profits, direct, indirect, incidental, special, consequential or punitive damages arising, or alleged to arise, from our services, or the use or inability to use our services; and any legal and accounting fees, resulting from, or alleged to result from our services, or the use or inability to use our services.

We provide free e-mail and telephone support. For support, contact your services advisor or call us on 087 821 7101 during office hours (Mo-Fr 10:00-18:00). You may also submit a support ticket at https://www.delitech.co.za/support, post a private message to us on Facebook (http://www.facebook.com/delitechza) or e-mail support@delitech.co.za. Our support team checks for and responds to e-mail, support tickets and Facebook messages daily between 05:00 and 22:00 (including public holidays) (excluding Christmas Day and New Year’s Day).

We will not be liable for the actions, expressions, claims or representations of any of our employees acting beyond the scope of their employment, or for those of reviewers or any third party.

If you have any complaints, e-mail complaints@delitech.co.za. We will make every effort to address your concerns. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond. By reporting to such a platform, you waive your right to confidentiality regarding the matter and agree that we may disclose any relevant information on the same platform that you used. We reserve the right to issue a statement on our website and social media pages.

We reserve the right to log, record and archive all communication with you, including e-mails, SMS, social media posts, telephone calls and camera footage, for administrative, training, legal, security and support reasons.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You consent to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

Any dispute regarding these terms or our services that cannot be resolved between the parties, will however, first be referred to confidential arbitration in terms of the rules of the Arbitration Foundation of South Africa prior to proceeding to Court, and such arbitration will be conducted in English.

Access to our services and using our services in territories or countries where our services are illegal is strictly prohibited. You may not use our services in violation of South African export laws and regulations.

If any provision of these terms is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision will not affect the validity of the remaining provisions of these Terms, which will remain in full force and effect.

EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DEFEND, INDEMNIFY AND HOLD US, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS, HARMLESS FROM AND AGAINST ANY CLAIMS, DAMAGES, ACTIONS AND LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFITS, OPPORTUNITY OR REVENUE, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OR RESULTING FROM, OR ALLEGED TO ARISE OR RESULT FROM, WHATSOEVER CAUSE. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) WILL BE LIMITED TO R1000.

The name DELITECH is registered with the Companies and Intellectual Property Commission. DELITECH and DELITECH I.T. SOLUTIONS and our logo are trademarks in the Republic of South Africa.

Any failure by us to enforce any of these terms does not in any way suggest a waiver of any of our rights.

These terms are governed by the laws of the Republic of South Africa, as applied to agreements entered, and constitute a legal and binding agreement between the parties.

All prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Hosting terms and conditions

These are the hosting terms (“terms”) of Delitech I.T. Solutions (“we, us, our”).

By signing up for and/or using our e-mail and/or hosting services (“services”), you agree to our terms, including our domain policy, acceptable use policy, and e-mail policy. We may amend our terms from time to time. It is your responsibility to review our terms before signing up for services or to cancel your account should you no longer agree to our terms.

Hosting will be charged for on a monthly basis according to the hosting plan you signed up for (“hosting fees”).

We may change our hosting fees at any time.

You agree to provide full personal and/or business contact information (“information”). Except to any extent required under the law, we will not disclose any of your information to any 3rd party.

We must be able to contact you at all times. It is your responsibility to inform us of changes to your contact information. We may send notices, including but not limited status alerts, to you by e-mail or SMS. Should you not respond within seven (7) days to any notice requiring a response, we may suspend your account.

Our services may be used for lawful purposes only. It is your responsibility to ensure all users under your account (e.g. e-mail and website users) understand and comply with our terms.

Support responds to e-mail daily (excluding Christmas Day and New Year’s Day) from 06:00-22:00.

All accounts are backed up once per week. This may or may not include e-mails, databases and other files residing on the server. We will not be liable to you for any data loss whatsoever. It is your responsibility to backup files and information residing on our servers. We will charge a fee of R250 to restore any available backup.

Any domain and/or pro-rata fees are payable in full prior to activation of any services. Hosting fees are payable monthly no later than the 28th day of the month. Should we not receive your payment, we will notify you and allow a five (5) day grace period for payment, failing which we may suspend your account.

We accept cash, EFT/internet banking, bank guaranteed cheques, and credit cards.

Cash deposits into our bank account: R50 banking fee will be charged. Cheque deposits into our bank account: R50 banking fee will be charged. Our banking details are as follows:

Bank FNB
Branch Menlyn Park
Branch code 252645
Account type Cheque
Account number 62167198772

Promotional terms may apply to special offers. Special offers are subject to availability.

A fee of R150 will be charged to reinstate any suspended account.

We offer a 99% uptime guarantee as measured by the operating system of the server. We will not be liable to you for issues, including performance issues, beyond our control.

All accounts include Cpanel. Any changes you effect to your account are at your own risk. We may charge a fee to repair and/or reconfigure your account.

All our hosting plans offer unlimited traffic subject to fair use. You may not host download or streaming sites. You may not use your account for backup or storage purposes of any kind. We reserve the right to restrict your account in the event of abusive traffic. Hosting plans with flexi disk space may be used strictly to host web pages. We reserve the right to charge for abusive data usage.

Under no circumstances may you resell our services.

We may intervene in any manner in the event of an emergency, including but not limited to temporarily suspending your While our servers are protected by world class technology and monitored 24/7, we do not guarantee that you will not be affected by security breaches. Many security breaches arise from weaknesses in 3rd party scripts/software, improper permissions, weak passwords, and user negligence. It is your responsibility to secure your account.

All accounts are hosted on shared servers unless expressly stated otherwise.

Our servers have backup power and are located in secure, fire-resistant data centres.

We may take servers down for routine and emergency maintenance. We will limit downtime to the minimum, and schedule routine maintenance between the hours of 22:00 and 05:00.

While we will assist you to the best of our ability, we will not liable to you for installing, configuring and/or supporting 3rd party software/scripts.

Under our hosting terms, we are responsible for maintaining and supporting the network infrastructure your website and/or e-mails are being hosted on. We are not responsible for maintaining or supporting your website including but not limited to content management, advertising, search engine optimisation etc. We reserve the right to charge R350 per hour or part thereof for providing any such services.

All accounts include server-side filtering. It is your responsibility to protect your computer/network from spam, viruses and other security threats.

You may cancel your account by giving us 30 days’ notice. Inbound transfers are free of charge, however subject to compatibility with our existing infrastructure. Outbound transfers are subject to a transfer fee of R390 per domain (includes a backup, list of e-mail accounts and one hour support). Your domain may be due for renewal prior to a transfer. It may not always be possible to transfer e-mails to a new service provider.

We will not liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the reasonable scope of their work, reviewers or any 3rd party.

Should you have any complaints, e-mail legal@delitech.co.za.

You agree not to report to any 3rd party, consumer forum, on any website or in the media without giving us fair opportunity to respond failing which we will respond on our website (including disclosing e-mails).

In the event that we take legal action against you, all costs, including but not limited to legal fees on an attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY

TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks of Delitech I.T. Solutions in the Republic of South Africa. The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms shall not be construed as a continuing waiver of any of our rights. Should any of these terms be ruled unenforceable, the remaining terms shall remain in full force and effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into. Our terms constitute an agreement between the parties, and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Terms of sale

These are the terms of sale (“terms”) of Delitech I.T. Solutions (“us”, “we”, “our”).

By ordering/purchasing any items, including but not limited to accessories, cables, consumables, parts, peripherals, software and/or sundries (“goods”) from us, you agree to our terms.

Our terms are subject to change. It is your responsibility to review our terms from time to time.

Except as provided for under a different agreement, you will be charged the applicable prices and agree to pay for all goods.

Our prices exclude delivery fees and service fees for installation/configuration. Delivery and service fees are non-refundable.

Our prices are subject to change without notice.

Unless stated otherwise, all quotations are valid for one (1) day. We may cancel any quotation/order in the event of a price error/change or if we are unable to fulfil the quotation/order. If you already made a payment, we will refund you in full.

Any images used to depict items on our website or in our marketing materials are for display purposes only. Items may differ from the images.

All sales are subject to the availability of stock. We keep limited stock. We cannot guarantee that stock will be readily available at any time. Goods are typically ready for collection/delivery in 3-5 days unless we experience a delay in the supply chain. Special and import orders may take longer. We will notify you by e-mail/SMS when your order is ready. You must collect your order within five (5) days of being notified, failing which we may return the goods to our suppliers and cancel your order. In this event, a handling fee of ten percent (10%) will be charged.

We deliver to addresses in Gauteng only. You will be charged the applicable delivery fee.

All goods are ordered from our suppliers on your behalf. It is your responsibility to consider your order, check specifications, confirm compatibility, and to make the necessary enquiries. Any failure on your part in this regard will not be grounds to return goods.

All orders must be paid in full in advance. Your order will be on hold until payment reflects in our bank account. All goods remain our property until paid for.

You may cancel an order at any time for a full refund.

You may return goods to us for a refund in their original, sealed packaging within seven (7) days. We will not accept goods that have been assembled, used, installed, modified or damaged in any way. We will not accept returns if there are any damaged or missing accessories, packaging, materials or installation media. All returns are subject to inspection and testing and validation against your original invoice. All returns are subject to a ten percent (10%) handling fee.

Accessories, consumables and software cannot be returned.

Special offers are subject to availability. We may limit quantities or withdraw special offers at any time.

Where any item fails to perform as per manufacturer specifications within the first six (6) months, you may opt for a repair, replacement or refund. After the first (6) months, the item will be sent for repairs. Laptops, printers and monitors must be returned to the manufacturer for inspection and testing. Repair, replacement or refund will only occur once the defect is confirmed and the item accepted by the manufacturer. Standard industry procedures apply. Replacement: A new item will be ordered. Repairs: The item will be sent to the nearest service centre. Refunds: A refund will be paid within ten (10) days.

We are a reseller, not a manufacturer. We cannot guarantee compatibility, performance, reliability or quality.

It is your responsibility to comply with the manufacturer’s warranty terms, including but not limited to installation requirements and directions for use.

Unless stated otherwise, all goods are warranted against material defects by the manufacturer for at least one (1) year from the date of purchase. Our PC Professional computers are warranted against material defects for three (3) years from the date of purchase (excluding power supply unit and optical drive).

Storage devices (hard disks, flash drives, etc.) may fail without warning at any time. It is your responsibility to back up your data. You disclaim us from any liability in the event of data loss.

Any of the following will void the manufacturer’s warranty:

Removing manufacturer fitted plugs
Removing labels
Breaking seals (including warranty seals)
Marking or writing on any item
Scratches, physical damage, abuse or dropping any item
Improper or uninformed use
Heavy duty or commercial use (except where expressly specified for such use)
Dust and heat
Static, electric shock, under voltage, over voltage and burns
Spillage
Overclocking (including but not limited to memory, graphics cards and processors, except where expressly specified for overclocking and within specified parameters)
Unauthorised repair, modification or service
Improper installation or configuration (e.g. broken or bent pins/incompatible parts etc.)

We will not be liable to you for the actions, expressions, claims or representations of any of our staff acting beyond the scope of their employment, or for those of reviewers or any 3rd party.

You must e-mail complaints@delitech.co.za if you have any complaints. We will make every effort to resolve any issues. You agree not to report to any consumer forum, on any website or in the media, including social media, without giving us fair opportunity to respond, failing which we may respond at the same level and publicly disclose any relevant facts.

In the unlikely event that we take legal action against you, all fees, including but not limited to legal fees on attorney and client scale, will be for your account.

You agree to the jurisdiction of the Magistrate’s Court as the final forum for dispute resolution.

EXCEPT TO ANY EXTENT PROHIBITED UNDER THE LAW, YOU DISCLAIM US FROM ANY LIABILITY TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR LOSS, INCLUDING BUT NOT LIMITED TO, ANY DAMAGE OR LOSS ARISING FROM LOST PROFITS, REVENUE OR OPPORTUNITY. OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO R1000.

The names DELITECH I.T. SOLUTIONS and DELITECH and the Delitech I.T. Solutions logo are trademarks in the Republic of South Africa.

The name DELITECH I.T. SOLUTIONS is a registered defensive name.

Any failure by us to enforce any of our terms does not in any way suggest a waiver of any of our rights. If any of our terms are severed, all remaining terms will remain in effect.

Our terms are governed by the laws of the Republic of South Africa, as applied to agreements entered into, and constitute a legal and binding agreement between the parties.

Any and all prior or contemporaneous agreements are merged herein and superseded hereby.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED.

Terms of service

These are the terms of service (“terms”) of Delitech I.T. Solutions (“we, us, our”).

By ordering/receiving any services, including but not limited to on-site, workshop and remote services (“services”) from us, you agree to our terms.

Our terms are subject to change. It is your responsibility to review our terms from time to time.

Except as provided for under a different agreement, you will be charged the applicable service fees and agree to pay for all services.

The cost of all goods, including but not limited to accessories, cables, consumables, parts, peripherals, software and/or sundries (“parts”) is excluded from our service fees. You will be quoted on any required parts. Where you accept any quote, you will be charged accordingly and agree to pay for all parts.

Our service fees are subject to change without notice.

A handling fee will be charged for all parts purchased on the go.

Any toll and parking fees will be for your account.

Our services are available to clients residing in Gauteng. All services are subject to availability. You may cancel an appointment up to two (2) hours prior to the appointment, failing which you will be charged one hour’s service fees. You authorise us to enter your premises and access all computers/networks/equipment (including the internet) to provide services to you. When we use our own internet connection to provide services to you, including but not limited to downloading drivers or software, you will be charged for data use accordingly. We may change or cancel appointments for any reason.

You may check in your hardware/software (“property”) into our workshop during business hours. You will be charged the applicable pickup/drop off fees. You must collect your property within thirty (30) days of being notified, failing which we may dispose thereof. You authorise us to pick up, transport and store your property. Unless you take insurance, you check in your property entirely at your own risk and disclaim us from any liability in the event of damage to or theft thereof. Where you take insurance, you agree to advance payment of the non-refundable insurance premium and conditions of cover, including limitation of liability. It is your responsibility to submit an inventory of your property checked into our workshop.

Unless we have to order parts or run into unexpected technical difficulties, all services will be provided within one (1) day. We will notify you by e-mail/SMS. Where we have to order parts or in the event of a waiting time (e.g. backup estimated to take 5 hours) we reserve the right to arrange a follow-up appointment. Because every situation is different, we cannot guarantee completing any procedure within a specified timeframe.

Where we have to check in your hardware (e.g. monitors, laptops, printers) with a manufacturer on your behalf, any fees charged by the manufacturer will be for your account. We cannot guarantee any manufacturer’s lead time for any services/repairs.

In the unlikely event that you cancel any work in progress or refuse to follow our recommendations, your data may not be accessible and/or your hardware may not be usable. You do so entirely at your own risk and disclaim us from any further liability. You will be liable to us for payment of all service fees and parts up to this point.

We offer remote support to anyone in South Africa with a supported internet connection. You authorise us to connect to your computer in order to provide services to you. Remote support may consume data depending on duration and any downloads/uploads. Remote support is a best-effort service. We cannot guarantee any results.

It is your responsibility to backup your files, including but not limited to personal, business, specialist, hobbyist or niche data. We will not automatically backup your files. You must specifically request a backup. We cannot guarantee that any backup will be complete, error-free or contain all the files that you need. In the event of storage device failure, it may not be possible to backup your files at all. You disclaim us from any liability in the event of data loss. Where we make a backup of your data, we will retain such backup for five (5) days after which we will permanently destroy it.

We will keep your information and files confidential. Except to any extent required under the law, we will not disclose any information about your files to any third party. We will not make any unauthorised copies of your files.

You must provide the information we need to provide services to you, including any sensitive information such as passwords, license keys, etc. For security reasons, we recommend that you change your passwords as soon as possible.

In the event of reinstallation of your operating system/programs, you must provide the installation media (disks, downloads or otherwise) for your hardware/software (including operating system, drivers and applications). We will not install unofficial copies of any software under any circumstances. If you are unable to provide your installation media and/or licences, we will quote you on new installation media and/or licences. Where you accept the quote, you will be charged accordingly and agree to pay for all media and/or licences. If you use specialist, hobbyist or niche software or use equipment such as an office multi-function printer under contract, you may need to contact the applicable service providers to reinstall or reconfigure such software or equipment. We will not be liable to you for any such service provider’s fees.

Certain procedures carry a risk, including but not limited to damage to or loss of data or, in rare cases, actual hardware. Where you agree to such risk, you disclaim us from any further liability.

You agree to pay for all services and parts within seven (7) days of receipt of your invoice. We are not a credit provider under the National Credit Act. Our payment terms are ‘cash’ regardless of any grace period. In the unlikely event that you fail or otherwise refuse to pay for services or parts, we may hand your account over to our attorneys. Any collection fees, including but not limited to legal fees on attorney and client scale, will be for your account.

We offer a fourteen (14) day service warranty on all services. If you experience the exact same problem or any issues directly related to the problem originally reported or directly arising from the services provided to you during this time, having followed our prior recommendations, you will be entitled to a free follow-up (excluding parts).